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23-08-2019 05:15 PM
I have agreed to pre order the samsung note 10 plus and pay the early upgrade fee to complete my current contract a week ago.
Today is the release date of the note 10 plus, I had a text this morning from vodafone to say that my note 10 plus could not be delivered as they did have the stock.
I have spoken to them on webchat and was just told this has happened to everyone who has pre ordered from vodafone for the new device. I cant find anything online to clarify this info.
Help?!
30-08-2019 02:51 PM
So I have been in touch with their customer relations team who advised me they are looking into my open complaint. So far they have admitted they are in the wrong as I was misadvised it would be delivered on the 23rd August. They are giving me a call back on Monday to discuss alternative options.
30-08-2019 03:06 PM
I've got a call back in the next 24 to 48 hrs we will see what they say to me could be a new story . I'll keep you lot updated.
30-08-2019 03:23 PM
That's if you get a call back, Vodafone sometimes like to over promise and under deliver. Its a shame really as before this I have been with them like 6 or so years and never had an issue wih a preorder. I currently have the Samsung Galaxy S10 + and I got it on release date. A real shame as I spoke so highly of the service.
30-08-2019 06:26 PM
Ooh please do let us know as I otdered mine on 08 August... On the "first come first served" basis... Grin.. (don't tell them. But I work in Italy and won't be home to use it until mid Sept... Lmao)
02-09-2019 03:00 PM
Any news anyone?
Website says in stock now, hopefully get some movement now.
02-09-2019 03:27 PM
Had an email and a text this morning saying I will have an update in 10 days. Customer services will not be able to assist with the stock issue on the note 10+. Ive gave up on it, its just a joke man.
02-09-2019 03:35 PM
Thats disgusting to be fair, when did you pre order?
02-09-2019 06:53 PM
I got that same message. All other networks have got them in stock apart from Vodafone. Absolutely let down this time. I pre ordered note 8 last time and service was bang on. Now its we cant do much here.
02-09-2019 07:45 PM
Hi the manager did not call me back so I called again for the millionth time. The agent told me Vodafone only order 300 phones 4 released date. Why they ordered 300 was due to the sales of note 9 sales on pre orders of the phone. Per orders did not start on the 8th August 4 the note 10 they started back in July so I may be waiting up to 2 weeks who knows. The agent was going to call or txt me to day with up date as usual nothing . I've looked on there web site today and its still out of stock only 5G in stock.
02-09-2019 07:53 PM
P.s they supposed to have giving me next month free. We shall see.