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Securenet incorrectly blocking by website.

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2: Seeker

Hi,

Vodafone securenet is blocking my website incorectly as harmful or dangerous, i have had the website checked by google tools and the website is showing as fine. We have multiple websites on this server linked to our company so this shows the server must be ok as vodafone isnt blocking the other sites. 

 

this is causing substantial financial loss as clients can not access our site and we are paying for online advertising. It is also causing reputation damage to the business. 

 

I have made several calls to the support line - they find it hard to understand me and are asking me to contact each client individuallly which is just unrealistic considering we dont know who is clickin on our adverts to use our contact forms. 

 

we have seen other posts on this forum where the same issue has been resolved by secure net allowing the site to be accessed.

 

can anyone help?

 

thanks

 

james 

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11 REPLIES
2: Seeker

securenet is also blocking my website i have been on multiple online chats and been on hold for hours.

 

can you please help?

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Administrator

@jhamilton75389 We'd be happy to have your website reviewed by our specialists 🙂

So we're able to do this, can you please reply with the link which is being blocked? 

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2: Seeker

Secure net blocking all news links fron evening standard Twitter feed. This has only just started and needs to be reverted 

Thanks 

Mary

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Moderator

@mumhewitt Apologies for the delay in reaching your post! This has since been raised to our specialists and we were advised that this was resolved. If you're still experiencing issues, please get back to us with the link that you're trying to access.

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3: Seeker

Securenet is also blocking my website in multiple countries.  Google says it works fine and safe.

 

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Moderator

@novellanne20 Are you able to provide us with the link that's being blocked? We'll be happy to pass it on to our Secure Net specialists. 

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3: Seeker

Hi Adam,

 

Yes, the website is... www.pintofview.it  

 

Thanks!

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Moderator
Moderator

Brilliant, thanks for getting back to us @novellanne20. I've raised this to one of our Secure Net Specialists, I'll be back in touch once I have an update 👍

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Moderator
Moderator
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3: Seeker

@tj What was the outcome?  It was removed from the "unsafe list"?

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Administrator

@novellanne20 The site was reviewed and reclassified, meaning it's no longer blocked 😊

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