main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay monthly

Security code SMS

SOLVED
View solved solution
Highlighted
4: Newbie

Since this week I am being forced to request an SMS every time I try to log onto the Vodaphone website. I assumed this was a one off security feature to verify my password but I have had to ask for a new SMS about six times now. Is therte any way this can be switched off?

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Personally, I am glad Vodafone have added an extra security feature to secure our accounts.

 

Now we have to verify the code, this should help stop any potential unauthorised access to our account.

 

 

View more options
38 REPLIES
17: Community Champion

I've just had that too.   I doubt you can turn it off as it's an added security feature.

View more options
4: Newbie

As a one time check maybe (e.g. after a password change or a rejected logon) but every single time you log on? That's insane!

View more options
17: Community Champion

Personally, I am glad Vodafone have added an extra security feature to secure our accounts.

 

Now we have to verify the code, this should help stop any potential unauthorised access to our account.

 

 

View more options
17: Community Champion

It's like any other two-stage login.  I agree that an option to toggle it would be nice, but I didn't find it a major incenvenience.  I usually only access my account once a month when I get a bill, though - I use the My Vodafone app the rest of the time.

 

I got my code sent to a landline as it was nearest my computer.   If you do that, be aware the the BT SMS delivery service reads the number out as millions, thousands, hundreds, not individual digits - you need to be ready for that!

View more options
17: Community Champion

I have the same now as well. I think it's great that Vodafone are catching up with many other sites out there and security improvments are always welcome!

However, it would have been nice to see them add support for an app based solution, Google Authenticator would have been prefered though building it into the My Vodafone app would have worked just as well (this is how the Twitter's TFA works)

 

View more options
4: Newbie

I check my account every day to monitor usage whilst I'm roaming. I have no app as I am windows phone so I use desktop access. Quite frankly it's a (removed) not to mention overkill. After a failed log in or for a password change is fine but every time is way OTT IMHO. It's not as if they can raid my bank account by accessing my mobile records. Worst they can do is see who I phone, cancel my account or order a new phone for me!

View more options
4: Newbie

Not being asked for an SMS code today. Must have been switched off

View more options
17: Community Champion

Me neither.  Either a glitch or a victory for common sense.   No bets... :smileylol:

View more options
16: Advanced member
"Not raid your bank account" Are you sure? There have been few posts here on the Forum about Account being compromised and all sorts of Fraud happening.
View more options
12: Established
Don't forget, if you pay by DD, Vodafone have your bank details linked to your online account. There are some very clever people out there, and they are not all nice people.
As far as I am concerned the more security they have the better.
View more options
17: Community Champion
A friend of mine recently had her bank account cleaned out. As part of the scam they somehow (not figured it out yet) managed to forward all calls to her mobile (not a Vodafone customer) to another phone in their position, this allowed them to complete security requests from her bank. There was obviously prior knowledge of her details but it does highlight how important security is on your no one account. They may not actually get your bank details but they could still cause havoc.
Vodafone introduction of 2FA is a fantastic step. If may be inconvenient but so is getting your identity stolen

 

View more options
17: Community Champion

Nabs wrote:
As part of the scam they somehow (not figured it out yet) managed to forward all calls to her mobile (not a Vodafone customer) to another phone in their possession, this allowed them to complete security requests from her bank. 

As part of the changes to the accounts system, Vodafone has made it impossible to set up call forwarding from your online account. It now requires you to set up any call forwarding from the phone itself, which may sometimes add a layer of inconvenience, but is an added protection against this sort of scam.

t:_

View more options
3: Seeker

I have gone through the purgatory that is the "customer service" system.  It is new to them too and comments vary depending on the person you speak to, however 2/3 advisors said that this is a new and permanent situation, so I am going with that.  It is Two Factor Authentication, i.e. it involves something you know (e.g. password/username) as well as something personal that you have on you (phone), which is an ideal level of security for some, but unfortunately will alienate many customers who don't necessarily have vodafone signal (at all) or don't have it when they have access to their computers, and vice versa.  It is a complete pain if you can't readily receive the code, and I suspect some people needing to access their accounts will be doing so for a variety of reasons, one of which might be that they don't have signal and want to avoid calling...  I like the posted comment about getting the code to a landline though - just need a way of getting that landline number into "My Vodafone" without having to enter purgatory again to set it up.

View more options
4: Newbie

This system is good when in the uk or in a country that your number can be used. I travel extensively and often find myself using a local sim rather than roaming on my vodafone sim and in a lot of cases im in areas with no mobile signal just wifi. I knwo i am only one of a few but it is infuriting not being able to access my vodafone account when overseas with only a wif connection.

 

is their a workaround?

View more options
17: Community Champion

Unfortunately not @RICHSAV79, It's a real pain in the behind!

 

The only options at the moment is to add an alternative number to the account, maybe someone back home who can forward the message to you?

I have suggested Vodafone use the registered email address (like Micorsoft do for their developer accounts) but that idea was rejected. :-(

 

View more options
17: Community Champion

It might be difficult, but I'm not convinced it's impossible.

 

Firstly, to get the possibility out of the way, I have just tried entering a US friend's mobile number as an alternative number on my account, and it was rejected as an invalid number - so putting your local SIM number in isn't going to work.

 

But, do you have access to your home landline number's voicemail, eg by Skype, while you're away? I do, and I think that just about opens up a possibility. If you have your landline as one of the alternative numbers, the code is sent to that as a voice text. Then, provided you can get to your voicemail within 20 minutes, you will be able to listen to your code, then enter it into the 2LA page, and you should be there. I hope, downhill with a following wind, and other such provisos! 

 

Logically one could try it out from home, so do you want to give it a go, and see if you can do it within the required 20 minutes? I've got a work deadline just at present, so can't experiment right now, but I'll give it a shot later!

t:_

View more options
3: Seeker

My problem is that the security code is not received by my mobile. My landline receives it OK but that is no use when I am away from home. Six attempts to correct this via Live Chat have resuted in an account that has been re-registered three times, and contains out-of-date security info.

 

The two stage check is useless unless we can have an alternative email address to receive the code.

View more options
3: Seeker

My problem is that the security code is not received by my mobile. My landline receives it OK but that is no use when I am away from home. Six attempts to correct this via Live Chat have resuted in an account that has been re-registered three times, and contains out-of-date security info.

 

The two stage check is useless unless we can have an alternative email address to receive the code.

View more options
  • Find other posts tagged with:
17: Community Champion

@Hesadevil

 

I'm not offering an alternative solution here, just trying to figure out what's going on. Is it that the message to your mobile arrives very late, or not at all? And have you been able to experiment with a different mobile number, eg a family member's number, as an alternative on your list?

 

I have my Vodafone mobile number, a back-up mobile number with another network, and my home landline number all registered as alternatives on my account. Sometimes, whichever number I choose, the message comes through very promptly, sometimes it seems to matter. When the messages are coming through slowly, the messages to the landline are by far the quickest and are rarely so late that they are invalid upon receipt, while the other network is usually faster than the messages to the Vodafone number. I assume that, in my case, it's simply a matter of how the texts are handled at the various points in their journey, but it seems strange that the one involving what I assume to be the most elaborate processes is usually the quickest.

 

Not that there is much point in "text racing", except as an attempt to garner information, since it is only the last code requested that will actually be able to open the account. And the information garnered hasn't yet been sufficient to cast much light on anything.

t:_

View more options