Service restriction

[vmoiii]

I have paid my bill for the months and my service got restricted? Why and what can I do? I can not call or chat because my phone does not work and the Vodaphone services are down too.

[BandOfBrothers · Accepted solution]

Was the bill paid late or do you pay by direct debit or did you perhaps rack up a large bill which is why Vodafone can sometimes apply an outgoing restricted service to stop the bill getting higher. 

Vodafone can be reached via the ways in contact-us or wait for the Vodafone Social Media Teams here to catch up with your thread but that can take a little while. 

Can you use someones phone to use live chat as you only need a data connection or use home wifi. 

[Adam]

@vmoiii If you still need our assistance regarding your payments, I've sent you a private message with details on how to get in touch. 

[ALBAYCAN]

Hi, my mobile number has restricted by Vodafone. They charged me at 11st of march but the payment returned to my bank account although I hace enough money to pay the bill. After that at the 18th of march, it happened again. And this monday my number has restricted. And I paid my bill manually on monday. But my payment is still on pending since monday and I cannot use my gb and I cannot call anybody. This is the time that I need most to use my services but I cannot. And I couldn't talk anybody that in call center because of corona. What can I do to unblock the restriction for my number?

[BandOfBrothers]

@ALBAYCAN 

As there is no account access assistance via the Vodafone Forum anymore you will need to speak with customer service on 191 , Live Chat via contact-us  or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

I wish you all the best with this situation.