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Sim only query

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2: Seeker

I’ve gone sim only after my contract ended. Fitted sim but it’s coming up that I have two Numbers now, my old one and the new one. How do I fix it?

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17: Community Champion

Hi @HiKie 

 

It looks like you have taken a new contract and not  changed the tariff on the  existing contract to SIM only. 

 

You are going  need to cancel the previous contract and move the number to the new SIM only contract. The quickest way is to  port out the previous number and port back in on the new contract.  Alternatively,  cancel the  new SIM only and upgrade the previous number.

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17: Community Champion

Hi @HiKie 

 

It looks like you have taken a new contract and not  changed the tariff on the  existing contract to SIM only. 

 

You are going  need to cancel the previous contract and move the number to the new SIM only contract. The quickest way is to  port out the previous number and port back in on the new contract.  Alternatively,  cancel the  new SIM only and upgrade the previous number.

View solution in original position

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