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Sky Sports TV app Error

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2: Seeker

I’ve been trying to log into my sky sports TV package for two hours now and no joy.

 

keeps coming up with “We cannot match your details with  error code 80002” when I click into I have mobile TV via Vodafone.  I have done everything! Changed sign in detils, turned phone off, re launched app, turned off WiFi EVERYTHING!  And still nothing.  My Phone is IPhone 8 and yes I have checked to make sure no updates are to be had.

27 REPLIES 27
17: Community Champion

I had something similar at one point, tried everything you mention (including deleting the app) without much luck. In the end, Vodafone fixed something on my account. Hang fire and I'm sure their social media team will be in touch shortly with details on how to get in touch + view your account

Vodafone customer since 2004. Attempting to help where I can on the Community

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Moderator
Moderator

@Kauguste Sorry to hear about the problems you've been having with your Sky Sports subscription. We'll be more than happy to take a closer look into this for you.

I've sent you a private message with details on how to get in touch, so we can access your account and investigate further.

 

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2: Seeker

I'm having this same problem, could I also have some help with it please?

thanks 

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Moderator

Hi @hcoe77 we're more than happy to help! Please send us your details via the private message we've sent you.  

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2: Seeker

Please can somebody fix this for me also, I am having the same problem with the iPhone XS Max.

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Moderator

@RSmith26 We can certainly take a look into this for you too 😊 I've sent you a private message with information on how to contact us. 

 

 

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3: Seeker

Did anyone get this sorted? I’ve been told the issue is at Sky’s end and it’s affecting a number of customers, but after a few days I’ve heard nothing back.

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1: Seeker

I’m also having the same problem, please could someone assist. 

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2: Seeker

I was told my subscription hadn’t activated properly and the Specialist Support team were now looking into it, should have a response in the next day or so. 

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Moderator

I'm glad to hear your issue accessing the Sky Sports app is being dealt with @hcoe77, I'm sure we'll get you back up and running when the Tech team get in touch. 

I'm sorry to hear you're still unable to access this @ReactorThree and @craigss7, if you contact us through the link in the private message I've sent, we'll be happy to look into this for you.

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2: Seeker

I still cannot access the app. Please can somebody look into this for me? Thanks 

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Moderator

I'm sorry to hear you're having difficulty accessing your Sky Sports app @RSmith26, we'll be happy to take a look into this for you. As we'll need access to your account to do this, please get in touch by following the instructions in this private message.

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2: Seeker

Hi Mark, 

I have already filled this out twice & had nothing back. 

Can you look into it please?

Thanks. 

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1: Seeker

Hi Guys,

 

I'm having this problem too can someone take a look?

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2: Seeker

Hello

I am experiencing the same issue, ever since I upgraded from sim only to a handset, I can’t get the sky sports app to work, I get the error 9002. I have a red entertainment plan.

Please can you help me sort this please?

 

Thanks in advance

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3: Seeker

I’ve managed to get mine sorted this morning. It would appear the ongoing issue with Sky is now resolved, and a reset of my Red Entertainment pack, following by resubscribing for the Sky Sports Mobile package did the trick.

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Moderator

That's great news @craigss7, I'm glad to hear your now able to enjoy the Sky Sports app again.

If youy've contacted  us through the link in my private message @RSmith26, please let us know the reference (looks like [#11234567]) from the auto response you received. 

So we can take a look into this for you @amit6982 and @benjaminjbheath, please get in touch with us by following the instructions in this private message and we'll be happy to help. 

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1: Seeker

Same problem here.

Can you send me a private message also to get this sorted please.

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Moderator

@Boneville1 I'm sorry to hear you're also having a problem with your Sky Sports subscription. I've sent you a private message with information on how to get in touch with us. We'll then be able to help you further 😊

 

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