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I’ve been trying to log into my sky sports TV package for two hours now and no joy.
keeps coming up with “We cannot match your details with error code 80002” when I click into I have mobile TV via Vodafone. I have done everything! Changed sign in detils, turned phone off, re launched app, turned off WiFi EVERYTHING! And still nothing. My Phone is IPhone 8 and yes I have checked to make sure no updates are to be had.
I had something similar at one point, tried everything you mention (including deleting the app) without much luck. In the end, Vodafone fixed something on my account. Hang fire and I'm sure their social media team will be in touch shortly with details on how to get in touch + view your account
Vodafone customer since 2004. Attempting to help where I can on the Community
Did anyone get this sorted? I’ve been told the issue is at Sky’s end and it’s affecting a number of customers, but after a few days I’ve heard nothing back.
I was told my subscription hadn’t activated properly and the Specialist Support team were now looking into it, should have a response in the next day or so.
I am experiencing the same issue, ever since I upgraded from sim only to a handset, I can’t get the sky sports app to work, I get the error 9002. I have a red entertainment plan.
Please can you help me sort this please?
Thanks in advance
I’ve managed to get mine sorted this morning. It would appear the ongoing issue with Sky is now resolved, and a reset of my Red Entertainment pack, following by resubscribing for the Sky Sports Mobile package did the trick.
That's great news @craigss7, I'm glad to hear your now able to enjoy the Sky Sports app again.
If youy've contacted us through the link in my private message @RSmith26, please let us know the reference (looks like [#11234567]) from the auto response you received.