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22-01-2018 07:24 PM
I’ve been trying to log into my sky sports TV package for two hours now and no joy.
keeps coming up with “We cannot match your details with error code 80002” when I click into I have mobile TV via Vodafone. I have done everything! Changed sign in detils, turned phone off, re launched app, turned off WiFi EVERYTHING! And still nothing. My Phone is IPhone 8 and yes I have checked to make sure no updates are to be had.
31-12-2018 04:22 PM
I was told my subscription hadn’t activated properly and the Specialist Support team were now looking into it, should have a response in the next day or so.
01-01-2019 01:09 PM - edited 01-01-2019 01:11 PM
I'm glad to hear your issue accessing the Sky Sports app is being dealt with @hcoe77, I'm sure we'll get you back up and running when the Tech team get in touch.
I'm sorry to hear you're still unable to access this @ReactorThree and @craigss7, if you contact us through the link in the private message I've sent, we'll be happy to look into this for you.
01-01-2019 03:24 PM
I still cannot access the app. Please can somebody look into this for me? Thanks
03-01-2019 10:47 AM
I'm sorry to hear you're having difficulty accessing your Sky Sports app @RSmith26, we'll be happy to take a look into this for you. As we'll need access to your account to do this, please get in touch by following the instructions in this private message.
03-01-2019 11:40 AM
Hi Mark,
I have already filled this out twice & had nothing back.
Can you look into it please?
Thanks.
03-01-2019 02:00 PM
Hi Guys,
I'm having this problem too can someone take a look?
03-01-2019 04:12 PM
Hello
I am experiencing the same issue, ever since I upgraded from sim only to a handset, I can’t get the sky sports app to work, I get the error 9002. I have a red entertainment plan.
Please can you help me sort this please?
Thanks in advance
04-01-2019 10:02 AM
I’ve managed to get mine sorted this morning. It would appear the ongoing issue with Sky is now resolved, and a reset of my Red Entertainment pack, following by resubscribing for the Sky Sports Mobile package did the trick.
04-01-2019 03:13 PM
That's great news @craigss7, I'm glad to hear your now able to enjoy the Sky Sports app again.
If youy've contacted us through the link in my private message @RSmith26, please let us know the reference (looks like [#11234567]) from the auto response you received.
So we can take a look into this for you @amit6982 and @benjaminjbheath, please get in touch with us by following the instructions in this private message and we'll be happy to help.
10-01-2019 07:53 AM
How did you re-subscribe?