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15-01-2017 02:23 PM - edited 15-01-2017 02:32 PM
I added Sky Sports Mobile TV with Vodafone as part of my bundle on renewing my contract, and since last month have been paying £4.99/mth since my free period ended. Been having problems the past few weeks and cannot access it.
When I click on "watch" and go into "viewing options", I click on "I subscribe to Mobile TV via Vodafone" and then .... nothing. My wi-if (as prompted) is temporarily switched off so my subscription can be validated, but nothing happening at all, just says on the listings screen. My network reception in my house can be iffy at times, but the same thing is happening even when I am in an area with a strong 4G signal.
Also tried deleting and re-installing app, nothing changes.
Anybody had the same problem with this app , or have any idea how to rectify this ? Thanks in advance if anybody can help.
Tried emailing Vodafone a few days ago but no response.
08-09-2018 09:25 PM
Hi, I am having a very similar issue, Vodafone tell me to phone Sky, Sky say it is Vodafone (which makes sense as I pay them for the channels).
The basic package works, but I pay for Sky sports pack 2 and the channels do not work.
I have tried uninstalling, re-logging in, everything. Can Vodafone please take some initiative to sort this out
12-09-2018 01:17 PM
@dlcprod @Scrapper72 If you're both having trouble using Sky Sports Mobile TV on our Red Entertainment, then we'd need to access your account to see what's happening.
To allow us to do this, please contact us using the link in my private message.
01-01-2019 10:31 AM
Hi , I am not able to use the mobile tv app. I am signed in to Sky but every time I click I am subscribed to Vodafone, nothing happens no matter what channel I choose. This has been going on for over 24hrs amd have tried live chat but not resolution as Vodafone say there is nothing wrong with my subscription but sky say it must be a Vodafone issue. I have reinstalled the app numerous times and my wifi has always been off each time I try to make it work. I chose the contract because of the entertainment and am disappointed i cannot use it. Please help.
Thanks
Ali
02-01-2019 02:17 AM
Hi @alimurdoch1 we'd be more than happy to look into your Sky Sports subscription further. Please contact via the details in the private message I've sent you. Joe
02-01-2019 02:16 PM
I am having the same issue.
Spoke to two different Customer Service people on Sunday and had different responses. Eventually Joe said it was a problem with Vodafone since the 23rd December processing the subscriptions as Sky had a technical problem they needed to fix their end.
Missed a call from Vodafone Technical Team today but got the text asking me to sign up again via the link. It worked! Hooray! My subsricption was active again, and I received a text to say this as well (similar to the text I had received monthly since my initial 12 month contract ended).
I have tried to use the app - still not working!
Now when I call Vodafone I get a 3rd Customer Services person telling me yet another story and blaming Sky.
03-01-2019 07:49 AM
Hi
I am having the same problem since yesterday and have been told its an issue with sky sports and they will fix it "very soon". Please can someone actually help?
Thanks
03-01-2019 08:22 AM
I posted that i have the same issue on here before the New Year, I received the same a prompt reply everyone else has been getting requesting I respond to a private message which linked me to fill in an on-line form. I filled in the form but have not received any further response.
03-01-2019 02:06 PM
03-01-2019 02:23 PM
Hi Mark. Thanks for your reply.
Still no difference for me. Have tried to uninstall/reinstall the app and to restart the phone. Nothing works. Instead of the stream launching, I land on a Sky sign in page.
03-01-2019 02:39 PM
For all those having issues with their sky sports app. Check if you are paying for your subscription. I did and realised someone had taken it off at Vodafone even though their "help" desk looked into the issue and didn't have a clue what they were talking about. It's more than likely it has been cancelled.... so you just need to re-subscribe to it and it should work.
Don't fall for their excuse of something being wrong with the app or sky!
Hope it works!