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Do you have an update on progress for any of the people on this forum please? The issue is still happening and if its hard to see why it is taking so long for the technical team to sort...
It sounds a like we are being fobbed off which to be honest seems to be a now common trend with most of your customer service
I am having exactly the same issue and when I've spoken to an advisor I've had excuses like 'the mast near your location is under repair' which to me is fascinating as how would that affect some websites and not others....? Staggering the excuses that have come up for it. I want an answer rather than being lied too. Is this possible....? I pay for my contract and this is not the service I expect to be receiving and feel that if this isn't fixed then I should be compensated in some way.
I am having this same problem. Also a relatively new customer and have become very frustrated with Vodafone. Can someone (Mods?) Give any update on why this is happening and how I can get this sorted Asap please.
I solved the problem. Make sure you have adult content bar off, and deactivate Vodafone secure net. Turning content bar only does not do the trick, because secure net still prevents you from entering website that may be harmless but system is not good enough and there is a lot false positive hence some websites are not accessible. I think you can do it through Vodafone app.
Secure net is an optional service but every new customer gets it so make sure you deactivate it.
It was resolved for me within 48 hrs (but longer than 24hrs) of disabling both SecureNet and the Content Bar.
I expected these to disable quite quickly as it should be relatively simple for that switch to apply quickly. It isn't made clear that disabling these can take what feels like ages.
My short term fix was to use the "internet" APN instead of the "wap.vodafone.co.uk" one if you have access in your phone to change this. http://www.geeksquad.co.uk/articles/vodafone-apn-settings
Exactly the same problem here, if someone could look into it that would be great. Age restriction and secure net are off.
I have just upgraded and am now having the same issue.
According to my Vodafone both content control and secure net are switched off.
what is the fox?
I’ve had site redirects, Vodafone chat told me to do lots of different things and nothing worked. No response to follow up.
So has this issue been resolved? I'm reading posts from almost a year ago. I've just started having this problem after I spoke via live chat yesterday to resolve my Spotify subscription issue.
Can you please fix this ASAP?? Or provide me with credit to my account for the service you are unable to provide? I'll be referring this to ofcom too. Unbelievable how the consumer is being cheated here.
Why would this content control bar be on in the first place. I guess it was put on after I complained that your customer services were taking 10 minutes to verify my account. I have 2 transcripts to prove this. The bar has now been removed. Needless to say I won't be staying with Vodafone after contract expires.