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Sorry, we can't access your upgrade details at the moment

haydenw
1: Seeker

‎10-12-2018 06:33 PM

Hi, I took out a contract with Vodafone on the 26th of November, the mobile app works fine but i am unable to register for MyVodafone, i get the error message Sorry, we can't access your upgrade details at the moment after i input my number. I have been issued my first bill already if that helps.

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AnnS
17: Community Champion
17: Community Champion

‎10-12-2018 06:39 PM

Hi @haydenw

 

Usually it's the other way round, the Application follows the online account.

 

Unless you already cleared your PC cache and cookies this is worth trying first, very often it's a stored cookie preventing you from registering.

 

If you still have issues live chat or Customer Services will be able to investigate and get your online account working.