Welcome to Vodafone Community
Totally understand why you would be frustrated and unimpressed with the situation concerning the split port.
Once this has been reported by the account holder to customer service then they escalate this to the porting teams if they cannot resolve the situation.
Unfortunately I'm not sure if they can give an accurate timeframe when this happens.
Personally if this was my situation I'd keep a log of the length of time this takes to resolve and of the contact I'd made to Vodafone including dates , names and times and then pass this feedback via letter or further phobe call. This is one way Vodafone can keep a track on these situations and adapt.
I really do hope this is resolved asap for you.
From what I read most instances are resolved quickly.
Unfortunately some are not resolved as fast as everyone would want.
Sometimes turning the phone Off and On can help if they resolve the porting files in between.
From what you have written, Vodafone should have already raised a split port request with your previous provider.
With porting not taking place over a weekend on any network, hopefully Vodafone will get your incoming service working early next week.
If you do not have full service next week, please come back to the forum, the Team here will be able to help.
yes i I have numerous correspondence from the tech team but unfortunately I'm still in the same position and have been told to wait for another 48-72 hours!
im afraid I have waited long enough and as this is a crucial work phone, I will wait until tomorrow and then cancel this contract.
it seems this doesn't look like resolving at all and I am the one losing out as it is affecting my job as I cannot continue to keep being told to give it 24 hours everyday as it's obvious the fairies can't do any magic to this situation.
Please can someone from the tech team get in touch as it has been 72 hours now no this hasn't been resolved. I have had enough of being given timescales and nothing has been met so it is time to get out.
i would like to cancel the contract please as I need a SIM that actually works and for that I'm most likely going to have to leave.
Hi, I believe I have a split port issue as this happens whenever I switch provider. I can make calls from the ported number but I cannot receive calls or texts.
In this case I have ported my number from O2.
I don't have a useable service at present, help!!
For info, my number is traceable to the BT network where it originated back in 2004. I've used mobilephonechecker and the aql portal which both show the same information for the number.