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Split Porting Issues!

2: Seeker

Hi Vodafone Community,

 

I am having the exact same issue with my phone number being ported from O2 two weeks ago! With several hours spent on the phone with Vodafone technical support nobody has resolved the porting issue which causes my phone to be unable to receive calls or SMS. I am able to call from the phone and the correct number shows up but I cannot receive from the same recipient in addition to the iMessage and FaceTime issues on top due to activation errors.

PLEASE HELP VODAFONE!

 

Br,

 

Golffii

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2: Seeker

Hi all,

 

RESOLVED! The issue was with the porting counterparty (in this case O2) as the porting had only partially gone through. My suggestion (after 8 calls to tech support and client services at Vodafone during 2 weeks) please ask to be connected directly to Porting Team 8:00AM - 5:00PM and they will check if everything went smoothly with the porting counterparty and that resolved everything in a few hours to me, great service from Kevin Pownall @ Vodafone Porting!!!

 

Br,

Golffii

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Moderator

@Golffii Sorry for the delay in getting back to you. 

I'm really glad to hear this has now been resolved 😊 Thanks for letting us know and for the lovely feedback about Kevin. I'll make sure this is passed onto him for you. 

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2: Seeker

Hi I have the exact same issue and I can't have a phone that's not receiving incoming calls and texts please help. 

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Moderator

@Lizzywizzy We'll be more than happy to take a look into what's happening for you. So we can, I've sent you a private message with instructions on how you can get in touch.

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