Spotify Charges

[Miff135]

Has anyone else been charged twice for Spotify - when i signed up with Vodafone and they offered me the Spotify deal i stated i already had a Spotify account and they stated that it would be "sorted" and i didnt have to do anything - ive been charged twice through my bank for my original Spotify account and by Vodafone and want a refund, they did not say  i would have to canel anything - any advice??

[Miff135]

Has anyone else been charged twice for Spotify - when i signed up with Vodafone and they offered me the Spotify deal i stated i already had a Spotify account and they stated that it would be "sorted" and i didnt have to do anything - ive been charged twice through my bank for my original Spotify account and by Vodafone and want a refund, they did not say i would have to canel anything - any advice??

[AnnS]

Hi @Miff135 

Vodafone should have pointed you in the direction of this link from support or given you correct advise How do I include Spotify Premium as part of my plan if I’m a Spotify Premium customer already?

At least then you would have been aware that your previous subscription would have needed to be cancelled before opting into the subscription that comes with your entertainment plan.

Follow this link: Vodafone Complaints