Staff Sim

[Toria184]

Hi, I worked for Voda and had a staff sim for 12 months, during this time I actually never used the sim. Sat in a box literally unused. Went on maternity leave, moved house and forgot about it. I've not discovered I've not only got £123 outstanding but it's showing as a default on my account as I'm about to go for a mortgage.  I've since left the company but this is causing me real problems. I tried to contact Cs but because I had no phone number or sim number they could not find me on system.

Very concerned and frustrated. 

[BandOfBrothers]

Hi @Toria184 

I appreciate you forgot about the contract due to your circumstances but you will still have been responsible for paying the monthly fee incane attached to your Staff Sim wether the sim was in a phone or not or the allowances being used.

A direct debit set up should have looked after these payments.

Vodafone changed billing systems a while ago which is why they maybe having issues finding you.

The Vodafone Social Media Teams here no longer deal with account based issues here so please contact them on Facebook and Twitter

They have a dedicated Credit File Specialist Team who can investigate this for you.

Or contact customer service via Contact-us

However as you say you forgot about the contract and I assume a direct debit wasn't possibly set up I fear the default maybe warranted thus will last 6 years. 

Vodafone are not required to pre warn a customer if their adding a default if they feel they've exhausted means of collection and communication.

But I'm only a customer like you so please let them investigate and they'll advise officially.

Paying it off changes its status from outstanding to settled which looks better.

Some mortgage lenders still help although you may have to shop around.

I wish you all the best with this situation. 

[Toria184]

Thank you for your reply, the staff sim was a free sim no payment required hence no direct debit. Would only be billed if you went outside the allowance. This is why more frustrating. I thought they replied on here so will attempt again via CS.

[SimonWilding]

Was there a clause in your contract which said that upon leaving the company you had to return the free SIM or incur a monthly fee of £x?

[Toria184]

No it wasn't mandatory so not mentioned in contract. Unfortunately a choice which has proven to be bad on my part. As I've not had sim in phone not received texts etc but also no written paperwork. I'm sure at some point I received something saying it reverted to Pay as you go... But certainly didn't receive anything saying outstanding bill. I will need to settle it.

[BandOfBrothers]

Yes I'd agree that  it's best to settle the outstanding amount.

This should change the default status on your Credit File.

Then if you wish tou could then start to challenge the amount and default status.

[BandOfBrothers]

You're very welcome @Toria184 

That's a cracking internal staff sim deal

In that case either there's been a glitch or a person has been using the sim and using the allowances. 

Please do use Social Media as they'll help officially clarify things.

[Toria184]

Definitely not used, went missing in house It was a good deal minus the default lol! 

[Loz]

@Toria184 I'm really sorry to hear of your experience and to learn about what's happened! I appreciate just how concerning this situation must be. So we can get your concerns addressed immediately and take a closer look into this, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.