main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

Sudden bill increase reason

Highlighted
1: Seeker

My bill suddenly increased from £9.57 per month until May 2020, to £16.75 in June, and further to £23.93 from July to September. I cannot find the reason in my online account or PDF bill and I did not incur any extras. This is much more than the 2.5% increase from March 2020. Surely the reason for the 200% increase should be transparently stated and easy for me to see. Or an email would be courteous. This is unacceptable to me as a customer of about 20 years. Does anyone else have this experience? What was the reason for the doubling of the monthly bill?

View more options
1 REPLY 1
Highlighted
17: Community Champion

Usually a person can see in their online myvodafone or myvodafone app whats happening to show whats been charged for.

Sometimes the other reasons are out of tariff charges such as MMS Multimedia Texts / subscriptions etc or a discount has ended.

Customer services via 191 or Live Chat   or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries  can help to clarify @Tango168 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options