My bill suddenly increased from £9.57 per month until May 2020, to £16.75 in June, and further to £23.93 from July to September. I cannot find the reason in my online account or PDF bill and I did not incur any extras. This is much more than the 2.5% increase from March 2020. Surely the reason for the 200% increase should be transparently stated and easy for me to see. Or an email would be courteous. This is unacceptable to me as a customer of about 20 years. Does anyone else have this experience? What was the reason for the doubling of the monthly bill?
