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Pay monthly

Switching number (old Vodafone Monthly to new Vodafone Monthly)

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2: Seeker

Hi there

My main contract ended, so I've signed up with a new contract with Vodafone. I need to get my old monthly contract Vodafone number to my new Vodafone monthly contract. I've read around that I need to go the route of converting my old Vodafone monthly contract to Pay As You Go then port it back to my new contract.

I've tried to contact the customer services, but the online chat was not very helpful, and I was on hold for one and a half hours tonight on the phone to 191 before I gave up as the help pages say to contact them directly to convert monthly to Pay As You Go.

Is there any easier ways? Such getting a PAC code then moving the number I want to keep to another provider temporarily, then moving it back to Vodafone and replacing the number on my main contract? As Vodafone customer services seem impossible to get ahold of on 191.

Thanks for any help

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17: Community Champion

Hi @Teaf

 

If this is a new contract directly from Vodafone you should have upgraded, this would have enabled you to keep the same number.

 

You will need to cancel the previous contract by putting number on PAYG taking 30 days to complete or port out and back on on the new contract.

 

Speak to Vodafone through the customer service channels they will help transfer the number. 

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17: Community Champion

Hi @Teaf

 

If this is a new contract directly from Vodafone you should have upgraded, this would have enabled you to keep the same number.

 

You will need to cancel the previous contract by putting number on PAYG taking 30 days to complete or port out and back on on the new contract.

 

Speak to Vodafone through the customer service channels they will help transfer the number. 

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2: Seeker

Thanks Ann. Unfortunately the upgrade option was not on the table, as Vodafone wouldn't/couldn't match the new deal offer I was given, so I had to take the new contract. I'll speak to Customer Services (or try too!). Thanks again for your help.

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14: Advanced member

PAC out to an online PAYG network and then PAC in.

A couple of days of faffing about to save a lot of money, it's worth it.

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16: Advanced member

I'm literally about to have to do the same thing for the same reason. 

The upgrade offer from Vodafone (I always do sim only) is pretty poor. 

I can get the same deal from Mobiles.co.uk (with Vodafone) for £13 per month cheaper.

So my plan is to get the PAC (you can request via text now) and port out for a day. Then text message again and port back in on the new account. For a saving of £13 per month, it's worth the effort for me.

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2: Seeker

Howdy, I'm just about to undertake this exact process.  I'm planning on using a 3 sim as the intermediary.  Did you do something similar to this?  I'd prefer the direct vodafone route but don't fancy waiting for 30 days... 

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16: Advanced member

Hey - yes exactly that. 

- Text and get your PAC from Vodafone

- Port it onto the 3 PAYG SIM card (it'll complete the next working day if you do it before 15:00)

- Once it's ported across, text and get your PAC from three

- Port it onto your new Vodafone account (again, it'll complete the next working day if you do it before 15:00)

 

You could also explore the route of Vodafone moving it from one account to another for you but the above definitely works. 

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2: Seeker

In the end I had to wait 30 days to get my old contract moved to PAYG; then they ported my number across after that. I just used my old sim card for 30 days with my original number, which wasn't great as it meant I couldn't use my new contract for a month, but apparently there is no alternative. After the 30 days was up, the number was ported over within a few hours when I called them back up.

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2: Seeker

Unfortunately, when they told you there was no alternative to the 30 days, that was a lie.

 

You could have used a PAC code to port to a non-Vodafone PAYG SIM for 24 hours, then a PAC code to port back to your new Vodafone pay monthly SIM.  So, only a few days is actually required. 

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2: Seeker

Yup that's what I'm in the process of doing with 3 sim. Hopefully will be able to get a PAC from 3 without having to topup. 

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2: Seeker

I'm glad you both got it sorted. I'm a bit disappointed I had to wait the 30 days, as it cost me around £35 extra and I couldn't use my new contract either in that time (or I could, but on a different number which was no good). The reason I was given was that it was the notice period to terminate a contract out of term before the number could then be ported to Pay As You Go.

 

Realistically, the whole process seemed a bit convoluted considering I was staying with the same network - I don't know why this wasn't a simple task to just move the number from one old and "finished" contract to a new one.

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2: Seeker

It's probably a punishment for not getting a new contract from Vodafone directly.  Or maybe their system is so rigid that it thinks you either upgrade or leave.  I imagine it's the same with other network providers.  But hey, at least there's long term gain for short term pain. 

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2: Seeker

It's because the best deals are *always* for new customers through third-party sellers (like Carphone Warehouse etc.).  Vodafone direct can never offer deals for existing customers which are as good.  Loyalty is actually worth nothing to Vodafone - the evidence is plain to see.

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3: Seeker

Hi, I'm new and had the same question.

I got a new phone & contract through Carphone Warehouse last week, as you say Vodafone won't give me a better deal.

So basically I have two numbers now. My old one I want to keep, but that contract doesn't end until mid July.

I have a pay as you go sim from giff gaff can I port the old number to giff gaff then port back to Vodafone with pac code, rather than wait 30 days? 

 

 

 

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17: Community Champion

Hi @Tedbear 

 

Yes.  You can port the number to GiffGaff and back onto the new contract with Vodafone. You will lose the GiffGaff number in the process when replaced with the new contract number.

 

However, please be aware this will immediately terminate the old contract number and generate the final bills and there will be early termination charges, line rental is paid in advance and you will already have paid for the final months bill.  Providing the direct debit is kept in place everything will go smoothly.

 

 

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3: Seeker

Thank you. I will wait a little longer to do this then as my termination fee is quite high. 

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