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Pay monthly

Transfer number from PAYG to pay monthly - sim number problem

2: Seeker



Need to transfer my number from PAYG to a new pay monthly SIM, found the form on the vodafone site to do this, but it says enter the 20 digit SIM number from the PAYG sim


If i look at the ISMI number on the phone (Galaxy S10 lite) it just shows a 15 digit number, and on the back of the old sim it only shows a 15 digit number, then a letter and 3 more numbers (actually the new monthy SIM also shows 15 numbers, a letter then 3 numbers)


where do i get the 20 digit number from!?





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17: Community Champion

Hi @csedgbeer 


Is it this form your using 》 


Edit I downloaded this app which shows me the full sim card number.Screenshot_20200410-061642_Google Play Store.jpg


Check your app store.

Some help here 》How-do-I-find-my-SIM-number-or-EID. 

I've taken a look at one of my other Vodafone Payg Sims and your correct about what it shows on the sim card.

If you get stuck Live Chat or the Vodafone Social Media Team via Contact-us-for-account-specific-queries will be able to help.


🌈 Stay Safe  🌈 



Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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