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Trying to Close Vodafone Account

2: Seeker

It seems that previous requests have concluded with a PM and so I haven't been able to find a resolution. There is also no explicit board for this type of query.


I have an old online account (email password, profile etc). It's a on account and I have no products or services associated with it.


When I log in, I'm faced with a 

"We are setting up your account, so you’ll only have limited access to services. If you have any questions in the meantime,....."


The above message has been happening for a while (months) and so, I assume there's a backend system logic that is trying to retrieve products that don't exist.


So the question is, can someone delete me completely from Vodafone.


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17: Community Champion

Not from.your post here @dataylor  as account issues are no longer dealt with from the forum.


However if you contact the Social Media Teams via Facebook or Twitter they can help.


Vodafone Facebook.


Vodafone Twitter.


My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.


But it's the same Social Media Teams here that help and assist via Facebook and Twitter.


The Social Media links I've provided are the Official links that the Vodafone Forum Team here would provide you once they caught up and have read your thread.


Things have changed as they have decided that help and assistance with account based issues would be best supported that way.


I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.


Please remember to include the link to your forum post, along with your username.


Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.


Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @dataylor 


I suspect this is something to do with the SIM only contract where there was a credit check issue at the beginning of last year.


When you apply for a contract online Vodafone set up an account ready for use when you have the contract.  When you decided or were unable to take up the SIM only contract, with there being no services on the account, this account should have been immediately cancelled on the system.  


This should be something Customer Services or live chat should be able to delete under General Data Protection Regulation.  If you should have any problem the Social Media Team on the forum will be able to help.

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2: Seeker

I'm not sure why you have to apologise - you don't work for this behmoth.

I don't particularly want to post this type of stuff on Twitter/facebook etc - i appreciate that it's the norm

I'll have to go direct i guess...somehow......


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17: Community Champion

Hi @dataylor 


You don't post the issue on Facebook or Twitter you send a direct message with your account information with a copied and pasted link to the thread. The message will go directly to the Team here on the forum.


At least by letting the Social Media Team to help with your issue you can be reassured they will solve the problem to your complete satisfaction.  Alternatively, you can follow this link to Customer Relations: Vodafone Complaints

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