Ask
Reply
Solution
05-04-2018 08:57 PM
Hi
i sign the pay monthly contract with vodafone on 2nd of January because of the global roaming in Turkey.
i paid of my o2 contract and join the Vodafone.
now Vodafone removing Turkey. My two friends received text messages and it says you can end your contract with out any penalties.
we bought at the same time. They Vodafone tell me now you’re not able to cancel.
I really don’t understand that. They said the reason for our previous usage are different I already paid monthly what is the difference I used more or less???
i am going to cancel my direct debit from 10 may 2018. I will go even the court.
16-04-2018 12:15 PM
Hey, I was just about to cancel my contract with Vodafone today because of the roaming changes.They told me that they will not charge me any roaming while beeing in Turkey till end of October.Any one else got that offered? I have requested a confirmation message but haven’t received anything yet.
16-04-2018 04:42 PM
I have just been told on a chat session with a Voda advisor that it is not true that the decision to exclude Turkey from the "Roam Free" service has been reversved.
I was told it was a scam and from the 10th of May Turkey will be included in "Roam-further" at £6 a day when used.
16-04-2018 04:58 PM
For those people told that they won't charged for using the service in Turkey until after October they told me that you will still be charged but then reimbursed once you get in touch with them....
17-04-2018 01:19 AM
What is going on.
Something this simple can still not be confirmed.
Is it roam free or roam further simple answer.
Why on Vodafone facebook page 3 different advisors have confirmed that its roam free.
But online & phone advisers are not aware.
17-04-2018 11:59 AM
To clarify:
We've decided to keep Turkey within our Roam-free proposition - our customers will continue to be able to use their allowance of data, minutes and texts whilst in Turkey at no additional charge.
This means that rather than moving to Roam-further on 10 May, Turkey will now remain as part of our Roam-free proposition with immediate effect!
You're able to view further information on our roaming here.
17-04-2018 12:03 PM
Thanks @Alex for the clarification
17-04-2018 03:51 PM
@Alex Thank yolu!
06-04-2020 01:16 PM
Hi Alex, was just browsing roaming on the vodafone website and it continues to say from 6 may Turkey is moving to a different roaming category and will cost £6 a day. Bit confusing what the actual official position is give we have 30 days from day of email to cancel contracts. Can you confirm whether this is now off the table with no change for the foreseeable future?
07-04-2020 08:31 PM
07-04-2020 08:39 PM
Does that also include the Unlimited Max plan? Or will Turkey be included in that plan?