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18-08-2019 09:09 AM
Hi everyone,
please advise me as how to get information from vodafone. I became a victim of fraud as someone got my personal details and bought an expensive iphone . Vphone says I need to pay the amount for the phone. I got mail months back regarding this payment. But I reported to vodafone about this fraud and then vphone black listed the phone and said they had cancelled cotract.
But I am unable to buy any service from v.phone till now. Also got an email from BECCA asking to pay outstanding even after reported fraud
.
So I need to know from vodafone , am I still responsible for the phone payment , if so how much should I pay ?
As I can not find Vphone email address , I am posting this to get an advice . Please help
Thanks in advance
18-08-2019 09:17 AM
Hello,
Go to www.vodafone.co.uk/complaints
You'll have a choice of calling or filling out an online form. Either way, someone will look into the matter for you.
18-08-2019 09:37 AM
Either use the link provided by @donnyguy and or contact the Vodafone Social Media Teams via Facebook or Twitter as they have full access to accounts.
There is no account access via this forum,
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.