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Pay monthly

URGENT. BILL PAYMENT

1: Seeker

Hi everyone, 

 

please advise me as how to get information from vodafone. I became a victim of fraud as someone got my personal details and bought an expensive iphone . Vphone says I need to pay the amount for the phone. I got mail months back regarding this payment. But I reported to vodafone about this fraud and then vphone black listed the phone and said they had cancelled cotract. 

But I am unable to buy any service from v.phone till now.  Also got an email from BECCA asking to pay outstanding  even after reported fraud

.

So I need to know from vodafone , am I still responsible for the phone payment , if so how much should I pay ?  

As I can not find Vphone email address , I am posting this to get an advice . Please help 

Thanks in advance

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2 REPLIES 2
16: Advanced member

Hello,

Go to www.vodafone.co.uk/complaints

You'll have a choice of calling or filling out an online form. Either way, someone will look into the matter for you.

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17: Community Champion

Either use the link provided by @donnyguy  and or contact the Vodafone Social Media Teams via Facebook or Twitter as they have full access to accounts.

 

There is no account access via this forum,

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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