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Unable to access Very Me Rewards

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2: Seeker

Hi

I have not been able to access very me rewards for 3 months now. I previously could when I was with Vodafone, then I ported my number to Sky and then have returned back to vodafone due to network connectivity issues, 

 

Thanks, 

Mili

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3 REPLIES 3
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Moderator

@milishah Has your port back in to our services been completed yet? If you're still using a temporary number pre-port in, the VeryMe Rewards part of the app won't work just yet. 

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2: Seeker

Yes, the port was done successfully in Jan' 20.

 

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Moderator

Does deleting and reinstalling the app resolve this for you @milishah? We've seen that this does the trick for any of our recently joined customers. Please let me know how you get on! 

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