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Unable to collect e-mail when using data (sending works fine and collection works fine on wifi)

FF99
4: Newbie

The position is as in the title. 

I recently moved from Plusnet and am continuing to use the Plusnet server settings linked to my Plusnet e-mail address.  This has worked fine on every network, both here and abroad.  It worked fine when I had an earlier Vodafone contract a year or two ago.

Sending works fine both on wifi and data.   

Collection on the Plusnet account works on wifi, but on data I get a "socket timeout " message.

Email from a different mail.com IMAP account can be collected on both data and wifi.

Any idea what is going on ?  

 

 

1 REPLY 1

Alex
Moderator (Retired)
Moderator (Retired)

@FF99 That sounds very strange 🤔 I can't think of any reason you wouldn't be able to receive emails when on our mobile data. So we're able to investigate further into this, please contact us using the link in my private message