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Unable to set a vodafone pin for voicemail

17: Community Champion

This has happened before and I'm not sure what the answer is.   The forum site does have some issues with Firefox, but works OK with Chrome as far as I'm aware.

I've reported your issue and asked whether we've ever got to the bottom of it generally.   I'm sorry you're having so much trouble but, if all else fails, it might be worth speaking to Customer Service (191 or Live Chat) and saying you think you have an incomplete port.   I think the voicemail problem is a symptom rather than the problem itself.

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9: Established

I have done around half a dozen live chats!  Also it has gone to tech support. 

Not helped by the fact that you get cut off after a period of time.

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Moderator

@isdoo What information have our Tech team given you? If you're waiting for an update, we'll be happy to chase this up for you. 

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9: Established

None. They reset the voicemail a coupleof weeks ago and blamed the fact that it takes 24 hours or so to bed down. 

 

it has just been left.

 

Your system here doesn;t work either.  I have tried Chrome and Firefox on my mac. 

 

very unhappy and stressed

 

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17: Community Champion

I suspect that the problem is that this is being looked at as a voicemail issue, whereas (as I said previously), that's just a symptom and the cause is an incomplete port.   I believe that what's necessary is for this to be escalated specifically to the porting team.   Sorry, but I think you need to speak to CS again and mention this.  Otherwise, it'll go on being put over the the voicemail team, who won't be looking in the right place and won't be able to fix it.

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9: Established

I have now tried the form on safari - still nothing. 

 

I have whitelisted vodafone.com on my server even. No email conformation or on screen conformation. Therefore I assume the form system does not work  

 

 

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13: Advanced Member

I've read something about the system blocking some email addresses - possibly yahoo, but I'm not 100% sure about that - do you have an alternative email address you could try, and see if the system will let you submit your details? If it does, you'll get an acknowledgement almost immediately - post the reference number here. 

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9: Established

I run my own domain! 

 

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13: Advanced Member

Hmm - that could explain it. Though why Vodafone can't stop its contact route from blocking some addresses is pretty poor. Have you got a Gmail account for android phones, perhaps? 

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Moderator

@isdoo I'm really sorry to see you're still having problems contacting us. If you've tried multiple devices and web browsers, it may be best to try an alternative email address, if you do have one. We're not aware of users who have their own domain having issues but it's something to try, to rule it out.
I've sent you a new private message with details on how to get in touch. Please let us know how you get on 😊 

 

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9: Established

@Colleen wrote:

@isdoo I'm really sorry to see you're still having problems contacting us. If you've tried multiple devices and web browsers, it may be best to try an alternative email address, if you do have one. We're not aware of users who have their own domain having issues but it's something to try, to rule it out.
I've sent you a new private message with details on how to get in touch. Please let us know how you get on 😊 

 


I did finally manage it with a gmail account. 

Your system does not give any clues as to the 'invalid' email address. 

So am awaiting a response. 

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13: Advanced Member

I'm glad you've finally managed to submit your problem!

There's still one possible minor hurdle - as you've presumably used an email address other than the one registered to your forum account, Colleen and her colleagues may have problems identifying your message. I'd suggest posting on this thread the reference number from the automated email response, so that they can find it quickly.

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9: Established

@ToniCa wrote:

I'm glad you've finally managed to submit your problem!

There's still one possible minor hurdle - as you've presumably used an email address other than the one registered to your forum account, Colleen and her colleagues may have problems identifying your message. I'd suggest posting on this thread the reference number from the automated email response, so that they can find it quickly.


If Vodafone had sent me one I would!  Nothing in my gmail account, even under spam!!  So I have a suspicion that I will never be able to use voicemail from abroad! 

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13: Advanced Member

Words fail me, other than to explain that the distant thudding you can hear is my head against the nearest wall. 

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HTG 2: Seeker
2: Seeker

Yep. Same here. If it's not fixed by the end of this week, my plan is to leave Vodafone promptly ( and I've only just joined) and go back to Three. While there probably are some advantages to being with Vodafone, I can't be in a position where I don't get voicemail while travelling.

 

 

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13: Advanced Member

Having recovered the power of speech, a couple of emergency options have occurred to me, which might tide you over, though both depend on how badly affected your account is by the apparent split port.

One option might be to set up an Extended Absence Greeting, so that callers hear a message from you but can't leave a message themselves - https://forum.vodafone.co.uk/t5/Pay-monthly/Voicemail-Temporary-Greeting-and-Extended-Absence-Greeti...

The other option might be to set up a PAYG account (on any network that provides for PAYG roaming), divert your calls to that number, and pick up your voicemail from that account. Call diversion should be available within your online account, and (on the showing of my PAYG account) should include options for diversion to another number when no signal, busy, and/or no reply. If your contract doesn't include unlimited calls, this could incur some OOB charges for the diverted leg, but might be preferable to not getting to hear your voicemail until you get home.

But, truly, other customers coming up with off-the-wall solutions like the above, really shouldn't be the way you have to go.

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9: Established

As I will be in Dubai paying £6 a day for phone / internet I can't really set up another PAYG phone, but appreciate the reply. 

Ironic that I will be paying £120 in additional costs, but without voicemail. 

Not good  

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HTG 2: Seeker
2: Seeker

Yep. I can make emergency plans like that myself. But life travelling for work is very hard as it is, and I can't risk missing calls along the way. Not happening. Either Vodaphone fix it, or I'm gone. It has to be that way. You have to fix it.

While I'm on the subject, I was told to expect a call on Friday from a technician trying to work on it. Didn't happen. You can't even live up to personal, explicit, clear promises, never mind the generic promise of voicemail that works. I wish that Vodafone would realise that when it is in the bottom of a deep hole, it should stop digging.

 

 

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9: Established

@Colleen wrote:

@isdoo I'm really sorry to see you're still having problems contacting us. If you've tried multiple devices and web browsers, it may be best to try an alternative email address, if you do have one. We're not aware of users who have their own domain having issues but it's something to try, to rule it out.
I've sent you a new private message with details on how to get in touch. Please let us know how you get on 😊 

 


Finally got a reply - #19773297 - I replied with the security code number and have not heard back.

Hopefully someone will be abel to help me soon. 

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17: Community Champion

Now that you're in contact, things will be happening.   Replies aren't immediate as the team have quite a queue and deal with everything in order.   It may well be that they have enough information to get onto the main issue and that, when they do get back to you, the answer will be that it's fixed.

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