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Pay monthly

Unable to view my bill

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4: Newbie

I've been trying to get into my account for 2 days now, since I got a text message saying I'd gone over my usage so my bill was a bit higher this month.  Every time I sign in I get "Sorry we're making a few tweaks.  We'll be back soon."  Surely it should be working by now.  I wondered if everyone else is getting this?

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17: Community Champion

Hi @astra03

 

The first thing to do is to clear all cookies and PC cache, close the browser and try again. 

Very often it's a cookie preventing log in. 

 

However, when your phone is working you should still be able to access the phone application. 

 

If you continue to have problems please come back to the forum. 

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4 REPLIES 4
17: Community Champion

Are you trying via the myvodafone app or myvodafone online option or both @astra03  ?

Live Chat or support on 191 can help you with this situation.

 

Or let the Vodafone Social Media Teams here catch up with your thread.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

It's online, using my laptop.  I've been trying live chat for days but keep getting a message saying everyone is busy.  Can't use the phone just now :/

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17: Community Champion

Hi @astra03

 

The first thing to do is to clear all cookies and PC cache, close the browser and try again. 

Very often it's a cookie preventing log in. 

 

However, when your phone is working you should still be able to access the phone application. 

 

If you continue to have problems please come back to the forum. 

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4: Newbie

Thank you, that seems to have worked.  Odd thing is, when I tried to go in a second time I had to clear everything again, otherwise I got the same message about them making changes.

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