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Hi I'm a Vodafone customer due an upgrade I've found the phone I want and was given a price of £51 a month from you with £49 upfront cost and only 48gb . However when I go on Carphone wearhouse for the same phone 100gb no upfront cost its £51 with you how can they get it cheaper with you for me then you can offer me ? I've been with you for a number of years and have multiple devices with you. I find it a little naughty give me a higher price
What can happen is Carphone Warehouse get a kick back from Vodafone for opening up a contract and they pass some of this onto their customer hence sweeter tariff allowances and monthly costs when opening up a new contract.
Also CPW don't have a network infrastructure to support.
You would become CPW customer with Vodafone collecting payments and supplying the network connection @Danielle12
Try calling 191 and choose the Thinking of Leaving option. You'll get through to the Retentions Department.
A person at the end of their contract is in a better place to negotiate than a person who is at an upgrade stage.
Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.
Samsung One Ui 3.1 / Android 11.