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Hi. I was wondering if anyone could help me please. I rang 191 on 16 October and pre-ordered the new iPhone under the 12 month upgrade promise I have with my current iPhone 11 Pro Max. The lady I spoke with to sort the upgrade said I need to run some diagnostic on my current iPhone so Vodafone will send me a pack to send it off once my new iPhone arrives. However, I've received no instructions regarding how to do this. Does anyone know please? Thanks. Emma.
thanks for your response. So I don’t need to run any diagnostic on my current phone? I will just be automatically sent a pack to send my old phone in?