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Vodafone 5G

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2: Seeker

What I love about Vodafone is that none of the staff appear to actually know whats going on. You can ask the same question in store, online, to the social media team, and the customer services on the phone and get four different answers :/

 

I'm being sent a sim card in the post, from Vodafone customer services, who claim I can use the 5G network, at full speed, on my existing plan, without any plan change, without any upgrades, without any contract extensions, just as before.

 

Can anyone confirm is this is actually possible?

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16 REPLIES 16
17: Community Champion

@Whomp_Whomp 

 

From what I have read you'll need optimal conditions and be right near a 5G module.

 

You'll find all the info your looking for in 》 Vodafone.co.uk/network/5g 

 

Be aware I've also read that 5G can deplete the battery in the phone even when just on standby.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

I visited a Vodafone 5G site this evening, yet the phone didn't pick up any 5G coverage :/

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17: Community Champion

Hi @Whomp_Whomp 

 

As far as I understand the situation with 5G, you need to be on one of the latest 5G ready plans, you would be unable to access the 5G network on your existing plan and tariff.

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2: Seeker

I spoke to two different customer service agents tonight which confirmed I can use 5G on my existing plan. For a communications company, the communication amoungst staff is awful :/

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17: Community Champion

@Whomp_Whomp wrote:

I visited a Vodafone 5G site this evening, yet the phone didn't pick up any 5G coverage :/


Like I mentioned earlier a person pretty much needs to be a 5G module and then its hit and miss.

 

Also from what I've read 5G won't drastically improve surfing speeds etc but instead comes in handy for downloading large files faster.

 

That said I appreciate you want it working and see the 5G icon in your phones status bar.

 

5G is still very much in its infancy in my opinion @Whomp_Whomp 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

@Whomp_Whomp wrote:

I spoke to two different customer service agents tonight which confirmed I can use 5G on my existing plan. For a communications company, the communication amoungst staff is awful :/


I can't comment on the advice your being given because of course I'm not privy to what there telling you or have any account access to look at notes.

 

However in the 5G link I added earlier it's clear to what it says @Whomp_Whomp 

 

"You'll need a 5G ready plan and a 5G phone to connect to the Vodafone 5G network. If you buy a 5G phone you won't need a new 5G SIM."

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @Whomp_Whomp 

 

Customer Services should be able to give the correct information. It is 100 per cent correct that you will need to to be on a 5G plan with a 5G phone. 

 

As you have received a new SIM card it might be an idea to let the Team here on the forum look at your account and confirm if the tariff you are on includes 5G.  If this would be helpful to you follow this link: Contact the Social Media Team 

 

At the moment 5G is only available in selected locations, when it it more widely available, it will probably be included as standard on all price plans.  

 

 

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2: Seeker

I contacted Live Chat today, and they have confirmed I will indeed get 5G on my existing plan.

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17: Community Champion

@Whomp_Whomp wrote:

I contacted Live Chat today, and they have confirmed I will indeed get 5G on my existing plan.


I'm not convinced that's exactly right @Whomp_Whomp  as per the excerpt I added into my reply earlier.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Checked with another guy on Live Chat this evening who confirmed I can use an existing plan on the 5G network.

 

I called customer services and spoke to a lady who then said I do not have a 5G plan (Unlimited Plan), and she connected my to the upgrade team to get an upgrade done.

 

I was then put through to a guy in Ireland who said I don't need to upgrade because 5G is available on my existing Vodafone Red plan (Not the 5G Unlimited Plan).

 

I mean seriously, I know 5G is pretty new but can someone actually tell me what is going on!

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2: Seeker

And to add to the confusion, the Twitter team also say I need a 5G plan.

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Moderator
Moderator

Hey @Whomp_Whomp - you'll need a 5G capable plan and phone to connect to our 5G network. I'm really sorry that there's been any confusion. It states on the website here, just to clear things up.

Have you posted your username on your Twitter conversation? If not, please do so; then I can find your conversation and get this misadvice fed back to help our customer journey in the future. 

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Moderator
Moderator

To save any further possible confusion @Whomp_Whomp, you can also check if your plan is 5G ready using your My Vodafone app. It's a little hard for us to be 100% sure here on the Vodafone Community, without seeing your plan first hand.

If you access the app and go to Current Charges, then Plans - you can see in your Inclusive Extras 👍

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2: Seeker

Thanks for the reply.

 

Tonight I logged into my Vodafone Account and looked at my plan, which I have copied and pasted below...

 

Line rental - £42.00
Unlimited UK minutes
500 international minutes to EU
Unlimited texts
80GB Data
77 roam-free destinations
20GB additional data
5G
Discount: £12 off plan

 

Can someone explain what "5G" means on the second to last line ?

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8: Helper

5G means that your plan currently supports the 5G service, and is not a speed restricted service, which backs up what the Irish advisor told you the other evening

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Moderator
Moderator

Thanks for that @Whomp_Whomp, it's much easier when you can see the plan. 5G is included in your plan, when did you take it out? All of our plans from a certain point are 5G ready, they don't need to be the Unlimited ones. Do you have a 5G ready phone too, as you'll also need this to get connected?

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