Vodafone Login Page redirecting to Oracle Access Manager!

[Hols32]

Hello all,

I've had this issue for a while.

Every time I attempt to reset my password, and try to login with a temporary password I am re-directed to this Oracle Access Manager Page. This happens on my phone and PC- Is there a problem with my internet settings? I haven't tried live chat - too long and painful!

Any ideas would be much appreciated!

[BandOfBrothers · Accepted solution]

Hi

I would suggest to Try clearing your caches and cookies and or try another browser. 

[Retired-LouiseE]

Hi Hols32

This looks odd!

As previously suggested, please try using a different web browser such as Chrome - does this make a difference?
If the problem persists please speak with Live Chat here or call us on 191. 

Thanks, 

Louise

[Hols32]

I have cleared cookies/cache and used firefox instead, no joy 😞

Thanks for replying!

[Hols32]

Hi Louise,

I've also tried Chrome - still being directed to the same page.

It is very odd, I wonder if it's specific to my username? 

I will have to try live chat.

Thank you,

Hols

[Retired-LouiseE]

I see, thank you for getting back to me. 

If you have tried different browsers it might be your individual account blocking access. Please use Live Chat or call our customer services and we will help you. 

Louise

[BURB147]

I've had this issue since December I've tried all of the above spoke to customer services twice and used live chat no one seems to be able to fix it. Along with all the other problems I've had since getting my new contract I've had enough of Vodafone after 12 years of loyal service. I won't be renewing again. Somebody must know how to fix this issue.

[drey_p]

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@BURB147 wrote:
Somebody must know how to fix this issue.

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I imagine this would be the remit of the higher level IT sorts.  You're going to have to call up and get the front line staff to escalate your case for you.  They should be able to ensure that the issue goes through to the right people and that it gets look into.  Next time you call ask them to escalate it for you.

[Mykiel78]

Bumping this. Mine has been escalated God knows how many times. Really fed up of this. I have another pay as you go account and it logs me in fine in the same browser. Have tried chat so many times. It's been escalated so many times with them telling me every time things look fine their end. It's so disappointing.

Went to a voda shop last week to at least get them to log me in on one of their systems if possible just to test it. Answer was no! Frustrated

[Retired-KhizarM]

Hi @BURB147

I will send you a PM and our team will get this looked into for you.

Khizar

[Retired-KhizarM]

Hi @BURB147

Can you please enable your private messages so I can send you a PM.

Thanks

Khizar

[Mykiel78]

How about me @khizar_m ?

[Retired-KhizarM]

Hi @Mykiel78

I will send you a PM and our team will help you further. 

Khizar

[Hols32]

Hi @Khizar_M            

This issue wasn't resolved for me, please PM me also!

Thanks

[Retired-Viki_R]

Hi @Hols32

I will send you a PM for help with this.

Viki

[BETHC]

I have the exact same issue, it doesn't matter what laptop/ phone/ other device I try to access this account on - it still won't work. I have tried removing all caches/ cookies and reset my entire internet browsing system, still coming up with the same issue.  Again I have bene told that this would be escalated... I have heard nothing.

Please help!!!  

[Mykiel78]

Mine is still ongoing. Escalated God knows how many times. I just don't understand why this is so difficult to fix

[Retired-LouiseE]

Hello @BETHC and @Mykiel78

I understand your frustration and distress at this.

I am going to send you both private messages with further help.

Louise

[P4ul1n3]

Hello Tech team

I m having this issue since February.
Done all the checks (browsers etc..) no luck
I am unable to check my bills nor my account
Contacted CS several times as well as Chat

Can you shed a light on this issue?

Thanks!
Pauline

[Retired-Sarah_A]

Hi @P4ul1n3

I will PM you with further information on this. 

Thanks,

Sarah