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I have this problem and havent been able to login for several months.. spoke with the online help several times and always get told its my computer thats the issue!!!
Hello @benedwards142 and @Mykiel78
I am going to send you a Private Message with further help.
Louise
Hi @Mykiel78
I am thrilled to hear this problem is now resolved for you
Thank you for letting us know, all the best.
Louise
@Venger04 Please can you confirm if you've cleared your cache and cookies, along with testing your online account using an alternative web browser?
We'll provide further help if you need it.
Hi @Rahim
I cleared history and cookies.
I have tried Explorer, Chrome and Samsung Browser
I have used both work laptop and personal mobile.
However the issue still persists. This is also after chatting with online help and resetting the password several times and going through the same process
Thanks for your help in advance
@Venger04 Thanks for confirming this for us.
I've sent you a private message with details on how to get in touch.
Hi @Ssurgenor89,
A private message will be sent to you shortly. Please follow the instructions given in the message and we'll be able to assist you further.
I've sent you a private message with details on how to get in touch.
For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.
Hi there,
Same issue tried all browers cookies etc and still the blue oracle screen on my account. Is someone able to send me the details for resolving this issue correctly so i can get onto my account.
Normally the help team just send me a new password but this isnt solving the issue.
Many thanks,
Nick
@NickLarge I've sent you a private message also, with details on how to get in touch.
A member of our team will then be in touch, as soon as possible.
Hello
I've had this problem for ages aswell. Tried different browsers and cleared cache etc.
Could i have some help please.
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