main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

Vodafone have two accounts on my credit file that are inactive .

Highlighted
2: Seeker

I have already raised three seperate complaints on this and got absolutely nowhere. 

 

2 old accounts on my credit file - one dating back to 2012!! 

 

3 seperate complaints raised- keep getting told they have been 'closed' and taken off,  still there - not been a customer of vodafone since 2017. 

 

Absolutely ridiculous. they did manage to take one off - lasted a week, now it has been 're-enabled' as of this month. 

 

Literally trying to get anyone to understand my frustrations is beyond difficult. I dont want to be affiliated with this company as i do not use ANY vodafone services. Yet they wont close any accounts. 

 

Infuriating... I'll be going to the information commisioner complaints for this now, 

View more options
2 REPLIES 2
Highlighted
17: Community Champion

Hi @tlow2020 

 

I would suggest trying the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as they have a dedicated Credit File Specialist Team who can look into this for you.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
2: Seeker
View more options