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My last bill from vodafone mobile (bill pay) appeared to be 45 EUR instead of 30. According to the bill, 15 EUR is for "3GB instant data bundle" addon.
I have NEVER ordered this addon, however in November I had a home broadband Internet outage (also Vodafone) and when I called Helpdesk, the technician (Vodafone home) added this 3 GB bundle for free (at least, he promised that) so that I could keep using Internet while my broadband was being repaired without consuming precious mobile data.
Now, how do get my 15 EUR refunded and cancel this addon so I won't get charged extra for January? I am currently abroad and cannot call in since the roaming prices are ridiculous.
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Right, that should be Vodafone Ireland. Not sure why your website redirected me to the UK forum though!
I have posted there, feel free to delete this post.