main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Vodafone rejected warranty???

2: Seeker

Basically the story is I have a 7 month Huawei p20 that suffered screen burn, the phone from day 1 has had a case and screen protector fitted so is immaculate condition.


I took it back to my local vf store and the chap said yea should be no issues you can see it's mint condition. Anyway 10 days later I get a phone call from vf repair centre saying its been internal damage that caused and supplied me a repair quote to fix.


So I said the phones never had damaged and the screen on the outside is immaculate so how's that.


Anyway there refusing to fix, can I demand it goes to the manufacturer for a report because I simply don't trust vf, think thet maybe just trying to shirk out if the warranty. 


View more options
17: Community Champion

Although the Consumer-Rights-Act 2015 a person should approach the seller of the phone for support you can if you wish approach the Manufacturer and ask for support @Mutley2284


I believe it would be up to you to ask for your phone back from Vodafone and then engage directly with the manufacturer.

Damage insude can occur from for example a drop that's not caused any damage to the housing or the front or back of the phone because its had a case on it etc.

I'm not saying that you've dropped it but mention it as an example.


I wish you all the best with this situation. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.


Samsung Gear s3 Frontier Watch.

View more options