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10-05-2017 07:29 PM
Hello,
I am trying on here as I've twice been in contact with Vodafone customer services who both times confirmed I wouldn't receive anymore of these messages but I'm still being spammed.
The message is as followed ...
It looks like you’ve swapped your SIM or updated your software. If you want to continue using data and picture messaging, you’ll need to update your settings. We’ll send you these by text shortly.
I then receive a configuration message straight after. I have literally received around 100 of these messages in the last two days alone. My phone is constantly receiving these during the day which as you can imagine is extremely frustrating.
I only just recently joined Vodafone and honestly and starting to regret this now as I feel messed about my customer services who both said they disabled this message and I wouldn't receive anymore.
My phone is a Samsung galaxy s8+.
I hope Someone can help as writing this message I have just received another 3 messages.
Many thanks
Luke
Solved! Go to best answer.
11-05-2017 03:16 PM
Hi @lukeyyy07 and @felicityhm
We'll need to access both your accounts to look into this for you. I've sent both of you a private message with details on how to get in touch.
For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.
09-06-2017 11:24 AM
@Simnan - I can understand this must be frustrating.
We’re aware of the issue and it’s being looked into.
I’m sorry for any inconvenience.
05-07-2017 08:26 AM
I'm also getting this. I received my S8+ yesterday and swapped my sim over. Have had 25 texts from Voda telling me that I needed to update my settings in the last 24 hours.
Vodafone..please make it stop!!!!
06-07-2017 04:36 PM
I’m sorry to hear how many duplicate messages you’re receiving.
Samsung are looking into this. If it’s still happening now, please check if there’s a software update available:
14-08-2017 12:08 PM
15-08-2017 10:32 AM
Very occasionally this can be a network issue (I had itmyself for a few hours once), but it can also be a faulty SIM or an issue with the slot in the phone. It happens if the SIM is disconneced/removed and reconnected/replaced - either that's happening due to a fault or the network is re-registering it. The forum team will be able to investigate for you. In the meantime, though, if you're passing a Vodafone shop, you could ask them to do a SIM swap for you, just to eliminate that.
27-08-2017 10:36 AM
I'm having the same problem - the customer service link is not working Help please!!
05-09-2017 04:29 PM
I have been getting the same messages ever since I got my S8 and it's driving me crazy could some one plz help
07-09-2017 02:48 PM
@georgia12505 Samsung are working on resolving this - please try the steps provided in the thread for any further assistance in the meantime.
01-10-2017 10:35 AM
I'm having the same issue and it's so frustrating. I've I'm Samsung galaxy note8. I cannot see any steps in this thread to follow?! Please can someone help. Contact centre were beyond useless. I've had another two texts typing this message ...
02-10-2017 05:46 PM
@Elrussell14 A simple restart of your device should stop this from happening.
Please give this a go and let us know how you get on 🙂