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Waiting on hold for 55mins and counting

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2: Seeker

Now been waiting 55mins for customer services on hold. Guess I’ll be cancelling my contract rather than renewing...

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14 REPLIES 14
2: Seeker

Now been waiting for 1hr... is this award winning customer services?

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2: Seeker

Live shaming continues as my minutes dissapear....shame on you Vodafone... 65mins waiting to talk to someone to renew a contract.

 

Are Vodafone making money out of putting customers on hold?

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2: Seeker

1hr 14mins....

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2: Seeker

Whey hey 1hr 20mins .....tried to upload photo evidence, but typically the Vodafone forum won’t let it happen

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2: Seeker

eventually took an 1hr 45 mins to talk to someone. Say no more.

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2: Seeker

Yes it's a revalation, Vodafone appears to have contempt for customers, I ported my number (the number I have had for twenty years) 12 days ago, I still can't receive incoming calls, I can't send Texts, I can't receive Texts, the good news is that I can phone out, well at least 191 works, 8 calls to 191, 3 chat sessions, many promises to connect within 24 hours, a total disgrace, I'm at my wits end so 55 mins, I wish you good luck.

 

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Moderator

I'm sorry there was a delay answering your call @TiredofWaiting and any inconvenience this caused. If you'd still like to discuss your upgrade with us, our Live Chat team will be happy to help.

So we can look into why your request to port your number to us @Sucker, please follow the instructions in this private message and we'll be in touch.

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2: Seeker

My private message to Vodafone reads: "When am I likely to be able to receive incoming calls and be able to text out and receive texts, when will it be safe for me to leave my Wife on her own knowing she can contact me via my mobile, when will Vodafone release me from the prison their incompetence has created". I'm still waiting for the return calls from the 191 staff promised daily, what about the " I'll take a special interest in this and monitor the progress every two hours and call you". Nothing but a pack of lies and broken promises. Vodafone needs to sack those responsible for this continuous insult to my inteligence and the rubishing of Vodafone's reputation.

 

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2: Seeker

Thanks Mark, your suggestion of a Private Message or Chat sessions don't achieve anything, I've tried "chatting" several times and 191 many times, no result, just broken promises and lies.

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Moderator

@Sucker I'm sorry to hear you haven't had a response. Please let me know the reference number you will have received, when you followed the steps in the private message. It'll appear in the subject line of the automated email response and looks something like this [#12345678]. I'll then be able to ensure we've received this 😊

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2: Seeker

The reference number was Re: EFT195 [#20620086] I sent several hours yesterday on chat and 191 sessions, no result I remain unconnected after 13 days. 

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Moderator
Moderator

Thanks for providing those details @Sucker - one of our team will be in touch as soon as possible. 

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2: Seeker

That's good news, I am looking forward to direct contact, just one point however, it's now 14 days since porting my number, I still can't receive calls, I can't send or receive Txts. I spent nearly 4 hours on Sat 2 hours on Sunday. Without this mobile my disabled wife can't contact me. 

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Moderator
Moderator

@Sucker It's disappointing to hear you've had this issue ongoing for this period of time, since requesting to bring your number over to us - I understand how important it is to stay connected. A member of our team will be in touch with you as soon as they can, to assist you further with this.

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