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2: Seeker

I have been in touch with the live chat agents and they have made a request to get the my Vodafone account unlocked and told me it would take 20-30 mins. 4 days on still not unlocked! This is starting to be come unacceptable now!

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4 REPLIES 4
17: Community Champion

Hi @Austin98 

 

After the request the first thing to do is to clear your PC cache and cookies, very often it is a cookie preventing the log in.

 

If you have locked the account, Vodafone should have set up a temporary password for you to change after logging in.

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2: Seeker

They haven't done that all they said was wait 20-30 minutes and you will get an email to reset my password. 

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17: Community Champion

Hi @Austin98 

 

I wonder if the email with the temporary password has gone to your spam folder.

 

I know it frustrating and time consuming and you may need to contact Vodafone again to ask for the email to be resent.

 

 

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Moderator

@Austin98 If you still need help with accessing your My Vodafone account, please pop us a message on Twitter @VodafoneUKor Facebook

Please include your username and link to your post and we'll get the ball rolling!

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