Worst mobile company I have ever been with. I took a contract out with them for my Google Nexus 6p, that was due to end after 2 years.
Firstly, they overcharged my monthly bill even though it was agreed in my contract that I'd have free texts and calls. They charged me £130 at the time of the overcharges, when selling me the contract they conviently put £45 in red bold to attract customers.
I had to phone them multiple times, with my call being diverted to different departments of course, to fix the overpayments. There was absolutely no chance they were going to contact me. The issue was resolved but I didn't get my money back. In fact when I demanded to leave them after a year of bad service, they requested that I pay over £800 to finish the contract early.
After the 2 year contract which cost me well over £800, more like £3000, they put me straight into a rolling contract. So, a phone that I had paid off I was now paying £85 for a month. When I ended the rolling contract, which they failed to contact me about too and I had the pleasant bill being debited from my account, they demanded that I paid £85 for a 30 day notice period.
Enough is enough surely?! I refused to pay the notice period and cancelled the direct debit from account and now they have defaulted my credit score for £85. I can't even get monthly bills for my gas and electricity because of Vodafone! They sent threatening letters to me about debt collection also if I didn't pay the £85.
What a joke! No wonder Richard Branson is a millionare because he is ripping off folk and if they, with clear justice, refuse to pay, his company sends out debt collectors and damages people's credit history.
Honestly, learn from me and never pick Vodafone for any of your services!
