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WiFi Calling dropouts

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2: Seeker

I have poor reception in my house from pretty much all the networks, so rely on WiFi Calling hugely but recently it's become very unreliable and hardly ever works when I make or take a call which makes it my Samsung s10 useless as a phone in my house on Vodafone. Often when I reboot the phone the wifi calling function returns but then it will go again and having to reboot all the time is not a good solution especially when you don't know when you're going to receive a call. I've contacted Vodafone using IM and they said they said they rest the wifi calling function which worked for a bit but then it started dropping out again. Very frustrating. 

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5 REPLIES 5
2: Seeker

Is it because your phone is switching it’s connection to you broadband router between 2.4 and 5ghz frequencies? I think it needs to lock in one this maybe issue but you would need to check with your broadband provider. I’m no techie but this was issue for me.

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2: Seeker

Thanks for your suggestion. I only ever have it connected to the 2.4ghz one though.

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Moderator

Hi @PixelBadger This isssue is known to Samsung, users are experiencing unexpected data loss, or voice issues on Samsung Galaxy S10, S10+ or S10e phones. A software upgrade will be released soon. When it is, you can update your phone by opening Apps > Settings > System updates > Download and install. If you still have a problem after the update's been installed, let us know and we'll take a closer look for you 🔎

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2: Seeker

Thanks for your reply. Does this mean it is an issue with all networks? Not just Vodafone?

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Moderator
Moderator

You're welcome @PixelBadger 😊 This isn't a network related issue, as @Mark mentioned,it's a device/manufacturer related problem that Samsung are currently aware of. After you've completed your software update, please let us know if this has helped improve your Wi-Fi Calling connection.

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