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@Khylie It's disappointing to hear you've also had this problem with your phone and that DPD are currently investigating.
If you still haven't heard from them by the end of today, please follow the steps I've sent you in a private message with details on how to get in touch with us. We'll then be able to look into this further for you.
Did you get this sorted in the end? If so what was the outcome? Same thing has happened to me, they have lost my upgrade and google hub During delivery. Again need 5 day 'investigation' and with DPD.
Clearly they have someone at DPD with sticky fingers.
I was told by Voda i'd be compensated for this. Did you get any compensation?