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I logged into My Vodafone few minutes ago and I am getting the Message "You have no account set up yet."
Is it just me or others facing similar issue?
I had logged in last week to download my bill dated 08Jan.
My Vodafone App is working fine.
I have filled in the Form, however did not get email confirming the Ref #XXXXXX.
I have previously mentioned that this has never worked with my main email.
My main email is @aol.com. I have resend the form using my @hotmail.com.
The first part is the same for both.
p/s Tried today and still not working
Same here. Vodafone website just goes from bad to worse it seems.
Tried speaking to a Vodafone rep on Live Chat as I wasn't sure whether it was related to my recent upgrade throwing things out. I also spotted the "maintenence" banner at the top of pages for this Sunday 10pm - 8am.
After 20 mins of reset password, reset PIN, etc. he finally blames it on the upgrade I made him aware of in my opening question. Suggests I try again in 24hrs once it's all set up.
Wander over here to the forum and find this thread...! I doubt all of you have recently upgraded.
Seems like another hiccup with the creaky Vodafone website.
Cheers for confirming your reference number @Getafix 👍 A member of the team will be in touch as soon as possible.
Hi, My mum has the same error message when trying to access her My Vodafone account online, we have tried on Laptop (Windows 7 using Chrome and Firefox) plus both iPhone and iPad Safari browsers and get it on all devices used. She has not upgraded recently and has had the error message for a few days now. James
Have you tried the MyVodafone app? It has considerably added functionality and I now use it exclusively rather than fiddling about with two-factor authentication on a browser.
Facing same problem again today.
And Habit is a bad thing , I just saw the Date and without realising, just wanted to check my New Bill. But since October have been moved to new account and new billing cycle.
I do the same thing, @Getafix. What I do is download the file to the phone, then use a file manager (currently File Manager+) that can access external drives to copy it to the NAS.
The alternative would be to email it to yourself and save the attachment when you're at home.
but that is not the solution.
Bottomline is, as it responsibility of the Users, to Monitor their Usage, the tools should be available.
It has taken almost two years to get App to work and that also not really solved as just deleted my old Account completely and moved to Brand New Account.