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16-01-2019 02:43 PM
I logged into My Vodafone few minutes ago and I am getting the Message "You have no account set up yet."
Is it just me or others facing similar issue?
I had logged in last week to download my bill dated 08Jan.
My Vodafone App is working fine.
19-01-2019 08:02 PM - edited 19-01-2019 08:03 PM
Started working yesterday night. Hope someone still looks into it on what the issue was.
20-01-2019 11:02 AM - edited 20-01-2019 11:03 AM
22-01-2019 01:09 AM
Hi, My mum has the same error message when trying to access her My Vodafone account online, we have tried on Laptop (Windows 7 using Chrome and Firefox) plus both iPhone and iPad Safari browsers and get it on all devices used. She has not upgraded recently and has had the error message for a few days now. James
22-01-2019 12:41 PM
Have you tried the MyVodafone app? It has considerably added functionality and I now use it exclusively rather than fiddling about with two-factor authentication on a browser.
22-01-2019 01:50 PM - edited 22-01-2019 01:55 PM
Facing same problem again today.
And Habit is a bad thing , I just saw the Date and without realising, just wanted to check my New Bill. But since October have been moved to new account and new billing cycle.
23-01-2019 06:32 AM
We sometimes do system updates during the night @Getafix, and this can sometimes affect My Vodafone.
Have you tried during the day, just to see if there’s any difference?
Blair
23-01-2019 11:28 AM
I do the same thing, @Getafix. What I do is download the file to the phone, then use a file manager (currently File Manager+) that can access external drives to copy it to the NAS.
The alternative would be to email it to yourself and save the attachment when you're at home.
23-01-2019 04:58 PM
Yes, @hrym
but that is not the solution.
Bottomline is, as it responsibility of the Users, to Monitor their Usage, the tools should be available.
It has taken almost two years to get App to work and that also not really solved as just deleted my old Account completely and moved to Brand New Account.
24-01-2019 04:03 PM
I was specifically referring to saving to the NAS drive, @Getafix. I don't think the MyVodafone app is ever going to allow you to do that directly. I don't use MV on the web simply because of the hassle of 2FA.