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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 156 replies
  • 12 thanks

Still Having Split Port Issues

I have just (almost) ported in from O2, I can make outgoing calls and texts but all incoming is still routed to my old phone. Every time I talk to an online chat agent I am promised that it has been fixed and give it x amount of time but it never is....

Gayn1985 by 1: Seeker
  • 1 replies
  • 0 thanks

Resolved! Porting

I ported my personal number to a business account when I joined the company. I have now left and want my personal number back to my own personal account. My company is refusing. What options do I have?

Mobile data not working

Hi all, I got a new phone yesterday (S7 edge). My old phone (BB 9105) didn't have texts or data so I have had the SIM upgraded so I can get these on my new phone.  However, since I started using my new phone I haven't been able to do anything with mo...

FST by 2: Seeker
  • 4 replies
  • 0 thanks

Credit check for tablet?

Hi all, Had my Vodafone contract since May and was credit checked at the time for my iPhone. I have paid first 3 bills in full. I’ve been looking at an iPad deal and added one to my basket with a view to purchase as an existing customer with 15% off ...

Customer services crap

Have spent 35 minutes talking to seemingly ill equipped people online tellling me that my contact number was not a vodafone , very bright of them as I was telling them it was a contact number and to add it to my account to get in touch with me and so...

Rob65 by 4: Newbie
  • 6 replies
  • 0 thanks

Re: VF Still Reporting My Closed Account To Credit Agency

Having spoke to the cancellation team at Vodafone a few months back I was told my credit file would be amended but yet again I have received my credit report and there is Vodafone still holding on 2-3 months later ...  I'm looking for contact details...

Mobile Data Not Coming on After Being Switched Off

Hello, A weird one - since I while I noticed something wrong with the mobile data from Vodafone:- if I keep the data switched off for half a day for example, or longer, next time when I switch it on, it does not come on; instead, I have to put the ph...

Default payment

I have just applied for a mortgage and it has come back as declined. After using my equifax credit report it shows that Vodafone have put a default payment on my file back in 2016.  This contract had ended and I was given no form of communication unt...

I cannot access the MyVodafone app.

I purchased a sim only plan 8 months ago and have been unable to use the MyVodafone app as my account has been incorrectly registered as a business account.I have spoken to vodafone and they assured me they have now changed it and asked that I reinst...

JustJono by 2: Seeker
  • 3 replies
  • 0 thanks