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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 160 replies
  • 13 thanks


Has anyone on the vodafone community received unwanted calls on your mobile and if so how do you STOP them? JamesL

JamesL by 4: Newbie
  • 11 replies
  • 0 thanks

Lies by adviser to take upgrade deal

I always expect a little bit of negotiaton at upgrade time as is natural, I've been with Vodafone for many years and every 2 years has been the same experience. This year though I am shocked, the adviser I have been speaking to on live chat has been ...

terryh by 4: Newbie
  • 2 replies
  • 0 thanks

Have I been accepted

Hey all,i have ordered the nearly new iPhone 7 Plus on Vodafone. They said that they need more information from me to complete the order and that they would be in touch (whatever this means- someone explain???) as well as saying that they may not be ...

KMaccap by 2: Seeker
  • 1 replies
  • 0 thanks

Vodafone refusing to blacklist IMEI

Hello,Having endless problems with trying to get proof of blacklisting from Vodafone. I first requested to blacklist the phone when it was stolen on 10th June 2018 (I also informed the police), and now that I am requesting proof, Vodafone are saying ...

Default error _ urgent

Hi there I have just been rejected for a mortgage and upon further investigation I have found out that it due to a default from Vodafone! To get you up to speed- I had been a customer for 6 years for phone contracts (always over £35) and with my last...

Incorrect Late Payment on Credit Report

Last summer I took out a short-term contract on a Vodafone internet dongle to temporarily give our office internet while broadband was installed - this was used for about 5 days overall.  The contract was purchased on the 11th April 2017 and I then r...

Fraud / scam

How can it be that a so called organisation (first aid) can send me a text saying I will be making a payment of £4.50 per week to them unless I text STOP to a given number. Tried the STOP text but always returns undelivered. Reported as a potential s...

Melting by 1: Seeker
  • 12 replies
  • 0 thanks

default on my credit report urgent response needed

Hi There,  Ive been advised my mortgage advisor that the lender is not willing to approve my mortgage due to a default by vodafone on my credit report, i've contacted you on 10th of July 2018 and I've cleared the balance of one outstanding payment. y...