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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 160 replies
  • 12 thanks

Why won't Vodafone blacklist my lost/stolen phone?

Hi everyone I unfortunately lost my phone last weekend. Called Vodafone with a few hours once it became clear it was not going to be returned and likely stolen, they have barred the sim but apparently will not blacklist the phone using the IMEI numbe...

Fitguru, is it a scam? 64055? What can I do?

I just got the following text: 'FreeMSG: Thank you for subscribing to fitguru for £3.00 per week from Fitguru until you text STOP to 64055. HELP? 3302231099' Is this a scam? I may have inadvertently opened an ad which I know can subsribe you to thing...

GDPR Policy (Limited Company)

After hours and hours, being hung up on, passed to over 6 different people and being told different lies and then finally told "prove it"  I could do with some support on this matter of a GDPR concern of my personal details being shared to a credit c...

Fake calls.

Had a series of these calls about a month ago!now restarting again, this time from Tunisia.Is there nothing that Vodafone can do about these unnecessary  nuisance calls?Come on experts let’s get sorted.

atro1 by 4: Newbie
  • 3 replies
  • 0 thanks

Number retrieval

HiWe have a Vodafone Onet business account and requested a new number for a user on the account due to nuisance calls, however the number that was changed on the account was the wrong one(my mistake not Vodafone).Anyone know how to restore it - Vodaf...

Upgrading my phone.

I am 7 months into a 24month contract and i am looking at uprading my phone for a fee.If i pay his fee then part exchange my phone and then realise the  new phone is not for me can i cancel the contract within 30days.Would Vodafone chase me for the f...

Ported but cant receive calls from non Vodafone lines

HiI'm in a ridiculous situation where I ported a Virgin number to replace one of my three Vodafone lines. This completed on 3 July.  It's now 6 July and only Vodafone lines can get through to me.  Spoke to tech support, told me to call Virgin, who sa...

Me!!!failed a credit check ?

Just wondering if anyone else has had a similar issue.  Just as a bit of background.  I have previously had 2 Vodafone phone contracts (one through a third party site) j have a mortgage and a credit card and have never missed one payment on any of th...

My unlocking code is not working!

You sent me an unlocking code for my mobile Sony Experia Z3 but it is not working but it does not work and Ic annot use my phone today with my new SIM!  Can you please help!!!

PPPoE username & password

Hello, I am currently using the vodafone connect router but wanted to change it for another model. In order to configure the dsl it need the PPPoE username password. I contacted vodafone via chat but the chap told me that they cannot provide it becau...