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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 160 replies
  • 13 thanks

Fraud / scam

How can it be that a so called organisation (first aid) can send me a text saying I will be making a payment of £4.50 per week to them unless I text STOP to a given number. Tried the STOP text but always returns undelivered. Reported as a potential s...

Melting by 1: Seeker
  • 12 replies
  • 0 thanks

default on my credit report urgent response needed

Hi There,  Ive been advised my mortgage advisor that the lender is not willing to approve my mortgage due to a default by vodafone on my credit report, i've contacted you on 10th of July 2018 and I've cleared the balance of one outstanding payment. y...

Sim network Pin blocked

I entered a wrong NUC and now my phone is blocked. Its asking for PUK. I've been on the phone, chatted online and still nothing is working. I have emailed NUC RESOLUTION who has not even responded to my email. I have read some posts that have had the...

Phone sent for repair

Hi My phone has been sent for repair for the 3rd time for the same fault (corner of the screen lifting after they made a repair to the speaker)  Just checked the status of the repair and it says "repair outcome : send for quotation" just wondering wh...

Eddie84 by 3: Seeker
  • 6 replies
  • 0 thanks

Default on wifes closed account from 2012 still active to date

My wife isn't with vodafone anymore so we are limited with resources apart from the old address, however we have been in the process of going for a mortgage and done the usual checks on a couple of credit reports out there for the past couple of year...

xpl0rer by 2: Seeker
  • 5 replies
  • 0 thanks

Traceroute not working

Hi all i recently joined Vodafone on a Red Entertainment plan using WAP apn. I noticed that traceroutes on Vodafone are stopping after the second internal IP ( but from a quick look online I can see many users successfully tracerouting...

Billing nightmare!!

Good Morning all.Have been having a nightmare with customer services and an upgrade on my handset.This has now resulted in me being charged £134.31 this month when I should have been charged £33.15!The origins of this nightmare were way back at the e...

NUCs not working Xperia E5

I have 3 x Sony Xperia E5s and have NUCs received for each. Not one of them work and no-one in Vodafone appears to be able to help. 3 x Sony Xperia E5s I have NUCs received for each of them and not one of them works. I am in the process of moving awa...

Resolved! keeping number

Hi,I hope you can help.  I have just changed from 2 year monthly contract with Vodafone to a 12 month sim only plan. Vodafone have sent me my new sim with a new number but I want to keep my old number.The keep my number section on the website does no...

Alpha501 by 3: Seeker
  • 6 replies
  • 0 thanks

Out of date email address - can't reset password

Hi -My partner can't log in to his account because he's forgotten his username and password and can't reset these because his email address has changed and he no longer has access to his old address.  What can he do to regain access to his account on...