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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 62223 Views
  • 160 replies
  • 12 thanks

Deadlock letter and complaint

I am trying for more than 1 month now to get help from Vodafone and I got to a point where I have requested several times during my phone calls with customer service for the DEADLOCK LETTER, seems that all departments they do not know what a Deadlock...

Vodafone data speeds

I am a little confused about the data speeds from Vodafone. Ive seen some saying unlimited, some saying 10mbps and some 2mbps but I just want to get a normal 25gb sim and there is no speed cap mentioned for that one so is it unlimited speed at https:...

Trade in with replacement glass

Hi, I'm looking to use the trade in tool but wandering what the rules are with trading in a phone that has had the glass replaced on the back of the phone? The phone has had the back of the phones glass cover replaced as it had previously cracked. Th...

Credit Check failed

So after seeing a good offer for my old mobile, i tried to purchase a new phone from Vodafone. I put in my details of address via postcode checker which came up with a different address from mine, I  been having problems with certain companies for ye...

Resolved! 8 Day Roaming pass for Europe

Hi all,I'm travelling to Europe next week and going to buy the 8DAYEUROPE roaming pass. My question is, if I buy it today from within the UK, will the 8 days start today, or will it only trigger automatically once I roam in Europe?VF chat has stated ...

Onenumber - eSim on iPhone and Apple Watch Series 7

My iPhone 13 has a physical sim, I have an apple watch tied to the primary number using One Number .. this worked.  At some point, I moved from physical sim to eSIM on the same iPhone ( I thought it would be a good idea).  After doing that, the Apple...

DMs99 by 2: Seeker
  • 835 Views
  • 1 replies
  • 0 thanks

Can't send international sms, but can receive

I'm trying to send SMS to my family in Poland. I can receive all of the messages they sends, but anytime I try to reply, a message comes up that says "Not sent" and he recevies nothing, obviously. I have put the phone number with the area code in eve...

Kobriii by 2: Seeker
  • 5360 Views
  • 1 replies
  • 0 thanks

Resolved! Big rise in price to upgrade with Vodafone

Hello, has anyone else been quoted silly prices to upgrade their monthly phone contract?I have spoken to 4 different people over 2 days who have all give me different quotes which are waayy over what I’m already paying. when I spoke to these advisors...