main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay monthly

cancel mobiclix

SOLVED
View solved solution
Highlighted
2: Seeker

hi  how can i cancel  from vodafone mobiclix,they charge me 4.50 pounds every week!

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Hi @monika1977

 

There should be a short code number on the reverse charged text message.  If you put the number on the PSA website, you should get details of the company charging you £4.50 on a weekly basis.   You will then be in a position to contract the third party direct, make a complaint to the company sending the reverse charge message and get your money back that way.

 

If you refer to the link below, this will provide a link to the premium rate regulator, PSA and provide further information and help.

 

How can I dispute a charge for a premium rate service on my bill?

 

There are bars available direct through the network.  Please follow the link below for details on how to apply restriction bars direct from your online account.

 

How can I stop premium rate services being accessed from my phone?

 

You should be able to send STOP to the short code, but I always like to advise caution when doing this, by replying to the number, you are only confirming your telephone number and may well find other scammers sending you unwanted expensive reverse charge messages.

 

@monika1977

 

I have done some research for you.  The short code number would probably be 64546. When you put this number on the PSA website, the search results will come up.  There is also the link below for you.

 

http://mocovids.com/terms

 

 
View more options
3 REPLIES
17: Community Champion

@monika1977

 

Is this a mobile phone contract or a subscription your paying on top of your monthly tariff amount ?

All the information as to the process of cancelling a contract is in this link. 

 

Cancel-account.

 

If your still in your contract period then there will be an Early Termination Fee. 

 

Vodafone require 30 days notice if your cancelling and letting the mobile number go too. 

 

If you wish to keep your number and take it to another network then ask for a Pac code and use it within 30 days of issue by giving it to another network. 

Current Phone > Samsung Note 9 512Gb > Model: SM-N960 Duos.

Samsung Gear s3 Frontier Watch.

View more options
17: Community Champion

Hi @monika1977

 

There should be a short code number on the reverse charged text message.  If you put the number on the PSA website, you should get details of the company charging you £4.50 on a weekly basis.   You will then be in a position to contract the third party direct, make a complaint to the company sending the reverse charge message and get your money back that way.

 

If you refer to the link below, this will provide a link to the premium rate regulator, PSA and provide further information and help.

 

How can I dispute a charge for a premium rate service on my bill?

 

There are bars available direct through the network.  Please follow the link below for details on how to apply restriction bars direct from your online account.

 

How can I stop premium rate services being accessed from my phone?

 

You should be able to send STOP to the short code, but I always like to advise caution when doing this, by replying to the number, you are only confirming your telephone number and may well find other scammers sending you unwanted expensive reverse charge messages.

 

@monika1977

 

I have done some research for you.  The short code number would probably be 64546. When you put this number on the PSA website, the search results will come up.  There is also the link below for you.

 

http://mocovids.com/terms

 

 
View more options
2: Seeker

Hi AnnS!

 

Looks like this case has been solved with some great advice.

 

Just thought I'd add some additional information just in case someone comes across this solution in the future.

 

It's possible to manage your subscription through Mobiclix' Customer Support Portal which can be found here: http://mobilepaymentshelp.com/

 

This site offers a method to unsubscribe yourself from the service and see what charges have been made. It also gives further information about the products and FAQs with information like how you were subscribed to a service.

 

If you need any additional information, you can email to our support team (e-mail address can be found here: http://mocoplay.com/terms), provide your mobile number in question and the Customer Support team will get back to you within 48 Hours with the information you requested.

 

You can also find out more about Mobiclix here: http://www.mobiclixgroup.com/

View more options