main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

default on my credit file

2: Seeker

Hi All,


I was with Vodaphone last year and cancelled my contract end of last year. I had a fee which I was not 100% clear or happy on so was going back and fourth with Vodaphone to clear this. The communication was awful and I ended up with a debt collector trying to collect the money. Every time I tried speaking to Vodaphone regarding this they would say my number is no longer registered with them so they cannot look into it for me.


Anyway, I settled the £300 with the debt collector because I could not deal with the stress any longer. However Vodaphone have still put on my credit file that I have £233 in default? How can this be cleared etc? I am currently trying to get a mortgage and this is really effecting me getting one approved. I am finding this so stressful. Please can someone help.


thank you 


View more options

Hi @blondey088, our Credit File Specialists would love to take a look at your Vodafone account and any markers on your credit file. You can speak to the team over Twitter or Facebook, all the contact details are here

View more options